FAQs

The following Frequently Asked Questions are designed to help you get the answers you need. If you have a question not included in our FAQ section, just call AustralianSuper weekdays 8am-8pm (EST).

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Employers
Does AustralianSuper offer compliant insurance? Does AustralianSuper offer compliant insurance? AustralianSuper is fully regulated and is a complying fund within the meaning of the Superannuation Industry (Supervision) Act 1993. It is able to receive contributions that you make for your employees and offers compliant insurance cover under the Choice of Fund requirements under the SG legislation. You can download a letter that confirms Related Forms Letter of Compliance and Payment Options
How do I add a new employee who is already an existing member of AustralianSuper? How do I add a new employee who is already an existing member of AustralianSuper? Quote the employee's AustralianSuper membership number together with the member's full name, date of birth and address when paying their first contribution.
How do I add a new employee who is not currently a member of AustralianSuper? How do I add a new employee who is not currently a member of AustralianSuper? Ask the employee to complete a Membership Application form in the Member Guide, or send us the employee's full name, date of birth and residential address when paying their first contribution. Related Links Becoming a Member Related Forms Member Guide (including application forms)
How do I advise AustralianSuper of a change of employer contact details? How do I advise AustralianSuper of a change of employer contact details? Notify us via EmployerOnline or in writing.
How do I advise AustralianSuper of a change of employer name and ABN? How do I advise AustralianSuper of a change of employer name and ABN? Notify us in writing of the change of name along with some form of evidence of the change.
How do I advise AustralianSuper that an employee has left service? How do I advise AustralianSuper that an employee has left service? Include the employee's termination date when sending the final contribution payment for the employee with your monthly Contribution Advice. Also, give the employee a copy of AustralianSuper's Leaving Your Job brochure with their final pay. Related Forms Leaving Your Job
How do I arrange a refund of an overpaid contribution? How do I arrange a refund of an overpaid contribution? If you have made an overpayment or an underpayment, call 1300 300 273 weekdays 8am-8pm (EST). We will try to resolve the issue as soon as possible. If a payment involves making an adjustment to a member's account, we may need to advise the member of this.
How do I arrange for members to make contributions from their after-tax salary? How do I arrange for members to make contributions from their after-tax salary? Ask the employee to complete a Voluntary Contribution form and include the amount deducted in each month's contribution payment to AustralianSuper. Keep a copy of the employee's completed form on file. The form is available as a download from this website. Related Forms Voluntary Contributions Form
How do I change a member's address, name or beneficiary for death benefits? How do I change a member's address, name or beneficiary for death benefits? Ask the member to complete a Change of Membership Details form, which is available as a download from this website. As proof, members changing their name will need to include a certified copy of their name change documentation. For example, their marriage certificate, deed poll certificate or statutory declaration. Related Forms Change of Member Details Form
How do I deal with superannuation when there is a company restructure, merger or similar situation? How do I deal with superannuation when there is a company restructure, merger or similar situation? Contact your local AustralianSuper Relationship Manager directly or call 1300 300 273 weekdays 8am-8pm (EST). Related Links Contact Us
How do I get an employee's superannuation from another fund transferred to AustralianSuper? How do I get an employee's superannuation from another fund transferred to AustralianSuper? Ask the employee to complete a Portability Request Form and send it to us and we will then arrange the transfer on your employee’s behalf. You can download this form (in Forms and Publications) or by calling 1300 300 273 weekdays 8am-8pm (EST). Related Forms Transfer your old super
How do I register for EmployerOnline How do I register for EmployerOnline To register for EmployerOnline you will need to download, complete and return the AustralianSuper EmployerOnline Registration application Form. We will then be in touch with you to set up your account online. We may need to obtain a test file from you if you are going to upload a payroll or spreadsheet file. Related Forms EmployerOnline Registration Form
Is AustralianSuper a complying superannuation fund? Is AustralianSuper a complying superannuation fund? AustralianSuper is fully regulated and is a complying fund within the meaning of the Superannuation Industry (Supervision) Act 1993. It is able to receive contributions that you make for your employees and offers compliant insurance cover under the Choice of Fund requirements under the SG legislation. You can download a letter that confirms Related Forms Letter of Compliance and Payment Options
What are AustralianSuper's SFN, ABN and SPIN? What are AustralianSuper's SFN, ABN and SPIN? SFN: 2683 519 45 SPIN: STA0100AU ABN: 65 714 394 898 View Full Answer
What is required to increase a member's insurance cover in AustralianSuper? What is required to increase a member's insurance cover in AustralianSuper? Give the member a copy of the AustralianSuper insurance booklet and ask them to complete the application form at the back of the booklet. Related Forms Insurance Guide (including application forms)