We're sorry that you've ended up here, as it means you must not be completely happy with our service
We pride ourselves on quality service and providing the best outcomes to our members. We are very interested in hearing your feedback and we are committed to resolving any issues you might have.
How do I lodge a complaint?
What happens next?
We will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
What if I'm not satisfied with the outcome?
If you don't receive a response to your complaint withing 90 days, or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process, you have the option of contacting the Superannuation Complaints Tribunal. The Tribunal may be contacted at:
Mail: Locked Mail Bag 3060
Melbourne, Victoria, 3001
Call: 1300 884 114
You may be eligible to take your complaint to the Financial Ombudsman Service if you don't receive a response to your complaint within 45 days or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process.