Adviser resources

You can open a Choice Income or TTR Income account on behalf of your client via our online Adviser Choice Income/TTR Join form, located under the Join button in the top right hand corner of this site. You’ll also find links here to the accumulation division (AustralianSuper Plan, or Industry division, and Personal Plan) Product Disclosure Statements (PDSs), which include the join forms at the end of the documents.

Accumulation and retirement product division PDSs are also located under the All documents tab on this site.

You may be aware that our members have two unique numbers used to identify them:

1. A member number
2. An account number. The account number should always be used on all forms.

Your client can sign a form to Give access to their financial adviser or you can use your own third-party authority form, if it clearly identifies both the member and adviser. Please note it is mandatory to include the Licensee AFSL number if you’re using your own form. You then submit either form to us via email and within 72 hours, you’ll have access to your client’s account information.

The easiest way to access member account details is by logging in to the Adviser Portal. If you haven’t yet registered for the Adviser Portal, please register or get in touch at adviserenquiries@australiansuper.com.

All third-party authorities are valid for a maximum of 10 years from commencement. You can always submit a new authority to access information signed by your client at any time.

Once their AustralianSuper account is active, members can register for online access to their account by visiting australiansuper.com/register All they need is their AustralianSuper member number (Customer reference number (CRN) for Choice and TTR Income account members) and email address.

Members will be able to check their account balance and withdrawals, manage their investments and insurance cover (if applicable), and make and/or change beneficiary nomination(s).

Registering is easy and should only take a few minutes.

Downloading the AustralianSuper app

Once a member has set up their account online, they can download the AustralianSuper app; a free and easy way to access and manage their account on mobile or tablet device.

To download the app from the Apple Store or Google Play, members can visit australiansuper.com/mobile

Members will be able to use the same login as the one created for their AustralianSuper account online the first time they access the app. They can then create a four-digit pin for all future logins to the app.

If a client passes away, and their spouse has submitted a death claim, the Trustee (AustralianSuper) is obliged to assess the Binding Death Benefit Nomination (BDBN) form submitted by the member to determine whether the BDBN is valid as at the date the member passed away.

This includes any issues of the member’s capacity to make the BDBN and a determination as to whether the person nominated is a ‘dependant’ under the law. Therefore, we’re required to conduct enquiries about the member and their circumstances.

A No intent to apply for a death payment form doesn’t need to be completed by the deceased member’s adult children, but if the completed form is provided to us, it will assist with our enquiries.

Also, we still have duties (as a Trustee) to notify all potential claimants of our intention to distribute a benefit in a certain way. A 28-day letter, with the opportunity to object to us, and then onto an external dispute resolution body (AFCA) is required under the Corporations Act s1056.

If we don’t do this, and the fund pays a benefit to a beneficiary (under a binding nomination) that’s proven to be invalid, AustralianSuper may have to pay the benefit twice.

To ensure timely processing, please be advised that POA documents must:

• be in writing and be made by a person aged 18 years or over who is able to understand the nature of a POA
• be original, certified copies.
• be certified on the first and last pages and initialled on all other pages, at a minimum. Note: If all POA pages are certified, this is also acceptable.
• include the original certified identification for the nominated POA. AML/CTF legislation prohibits us from acting on any instruction from an attorney until this is received. Acceptable forms of photo ID are driver’s licence or a passport.
• include at least 3 member identification points such as member’s full name, date of birth, member number and address, for security reasons. Alternatively, a cover letter accompanying the POA document dated and signed by the nominated attorney, adviser (with third party authority) or the member containing 3 points of member identification is acceptable.
• be mailed to the relevant address below. Remember to also email a copy of the documents (including the cover letter, if used) for our reference. 

  For superannuation:
  GPO Box 1901
  Melbourne VIC 3001

  For retirement:
  Locked Bag 6
  Carlton South VIC 3053

Personal contributions can be made to your client’s AustralianSuper account via BPAY, Cheque, Direct Debit or EFT.

BPAY – is the fastest way for a personal contribution to be made to AustralianSuper. BPAY payment details are unique to each member and can be found on their member profile on the Adviser Portal, the member’s online AustralianSuper account, or can be requested via the Adviser Services team.

Cheque – A cheque made payable to AustralianSuper can be mailed to us.

Add to your super with after-tax contributions

Direct Debit – We can set up a once off or ongoing Direct Debit from your client’s bank using the below form:

Add to your super with after-tax contributions

This form can be emailed to the Adviser Services team at adviserservices@australiansuper.com

EFT – We can also accept an EFT payment to:

BSB: 083-355
Account: 674065855
Bank: National Australia Bank
Reference: Account Number

EFT must only be made once a member’s account is open. Once payment has been made, the Adviser Services team must be advised by email at adviserservices@australiansuper.com to have the payment allocated. If the Adviser Services team is not advised, the payment may not be allocated and could be refunded back to the member.

Acceptable forms of payment for a Downsizer contribution are:

• Cheque – made payable to AustralianSuper can be mailed to us.


• EFT payment to:
  
  BSB number: 083-355
  Account number: 674065855
  Account name: Pacific Custodians P/L ATF AustralianSuper
  Bank: National Australia Bank
  Reference: Account Number
  
  EFT must only be made once a member’s account is open. Once payment has been made, the Adviser Services team must be advised by email at adviserservices@australiansuper.com to have the payment allocated. If the Adviser Services team is not advised, the payment may not be allocated and could be refunded back to the member.

Please note that both Direct Debit and BPAY payments cannot be accepted.

When the Downsizer contribution is received via cheque or EFT, a completed ATO Downsizer contribution into superannuation form must also be received for the Downsizer contribution to be allocated. The signed and dated ATO form must be received by the fund either before, or at the same time, the fund receives the contribution.

If you make multiple contributions to the fund, you must provide a Downsizer contribution into superannuation form for each contribution, remembering the total of your contributions must not exceed $300,000.

Please visit ato.gov.au to download a copy of the ATO Downsizer contribution into superannuation form.

Acceptable forms of payment for a CGT contribution are:

• Cheque – made payable to AustralianSuper can be mailed to us.

• EFT payment to:

BSB: 083-355
Account: 674065855
Bank: National Australia Bank
Reference: Account Number

EFT must only be made once a member’s account is open. Once payment has been made, the Adviser Services team must be advised by email at adviserservices@australiansuper.com to have the payment allocated. If the Adviser Services team is not advised, the payment may not be allocated and could be refunded.

When the CGT contribution is received via cheque or EFT, a completed ATO Capital Gains Tax Cap Election form must also be received for the CGT contribution to be allocated. The signed and dated ATO form must be received by the fund either before, or at the same time, the fund receives the contribution.

Please visit ato.gov.au to download a copy of the ATO Capital Gains Tax Cap Election form.

A recontribution strategy can be completed by withdrawing a lump sum from any combination of AustralianSuper accumulation, TTR Income or Choice Income account(s). Your client will need an AustralianSuper accumulation account to receive the contribution.

Follow the steps below to complete a recontribution strategy.

1

Consider tax deductions 
 

Complete a Claiming a tax deduction for personal contributions form before the withdrawal is made if your client intends to claim a tax deduction.

2

Withdrawal from accumulation account

Complete an Apply for a payment form for a full or partial withdrawal from your client’s accumulation account.

If you apply for a partial withdrawal, ensure there is an account balance of at least $6,000 to keep the account open.

If you apply for a full withdrawal, the account will be closed, and any insurance will be cancelled.

2

Withdrawal from TTR Income/Choice Income account

Complete a Request a full withdrawal of your Choice Income or TTR Income account form for a full withdrawal and closure of your client’s Choice Income or TTR Income account.

Complete a Request a partial withdrawal of your Choice Income or TTR Income account form for a partial withdrawal of your client’s account balance.

3

Recontribution type
 
 

Your client has an accumulation account: Recontribution can be made to the existing account.

Your client does NOT have an accumulation account OR Your client has an accumulation account but wants to keep the tax-free component segregated: Your client will need to open a new/additional Personal Plan accumulation account.

4

Open Personal Plan accumulation account

Read the PDS before applying for a new AustralianSuper accumulation account.

5

Investment choice
 
 

Complete the Investment choice form before the contribution is made if your client would like to pick their investment options.

6

Recontribute the money into the accumulation account as a tax-free non-concessional contribution

How does my client contribute to their AustralianSuper account? 

7

Optional: Open Choice Income account
 
 
 

Read the PDS before applying for a new AustralianSuper Choice Income account. Your client can then request to transfer whole or partial balance of the accumulation account to the Choice Income account.

If you’re setting up a new member to join AustralianSuper, we have a range of accumulation divisions tailored for different individuals, employers and employment arrangements. Below provides a brief description of the main divisions:

• Personal Plan (no default insurance) – this division is for members who do not require default insurance, or are self-employed as sole traders, or as a partner in a partnership, or who aren’t currently in paid employment, or who are retired or who won’t be receiving regular Super Guarantee (SG) contributions.
• AustralianSuper Plan (Industry division with default insurance) – this is our largest division and is open to members in full-time, part-time or casual employment within any industry, who receive regular SG contributions, and require default insurance (insurance is activated by and dependant on receiving SG contributions).

For further details on our accumulation product divisions, download the relevant PDS under the All documents tab on this site.

Note: If you join up a member to the Industry division (AustralianSuper Plan), default insurance automatically applies, so long as your client is 25 or over; and has a super balance of $6,000; and is receiving employer contributions (age limits and other conditions apply. Please see australiansuper.com/pmif for more information). If your client does NOT want default insurance, you should consider Personal Plan. Please read the PDS for further details on each plan. 

We calculate the investment performance of your clients’ investment options every business day. We do this through crediting rates, published on our public site.

Crediting rates change based on movements in investment markets and can increase your client’s account balance if positive, or reduce if negative. Their balance is likely to change most days based on these movements and any transactions on your account.

Crediting rates are net of fees and tax, so they’re shown after all fees and taxes related to managing the investment portfolio have been taken out.

To learn more on how these rates are published, when they’re applied and how they’re calculated, download the How crediting rates and investment returns work fact sheet.

Eligible members receive a basic level of age-based cover when they join. It depends on the plan they’re in and no health information is required.

Default insurance cover for new members joining the fund starts at age 25; and they have a super balance of $6,000; and they’re receiving employer contributions (age limits and other conditions apply).

Please note that default insurance is not available in the Personal Plan.

Income Protection is available from age 15 to age 69, however if your client is younger than 25, they’ll have to apply for it.

Death cover is available from age 15 to age 70, and TPD from age 15 to 65. If your client is younger than 25, they’ll have to apply for these insurances. For Death and TPD cover, your client can choose between age-based (basic cover), age-based (basic cover) plus extra cover (fixed amount) or just fixed cover. If your client has Death or TPD cover with AustralianSuper they may be able to claim a benefit for terminal illness.

Generally, the cost of cover increases as the member gets older. Insurance premiums are quoted on a weekly rate and are deducted monthly from the member’s account. For further details on our insurance, please read the PDSs and Insurance Guide, available under the All documents tab on this site.

Term deposits are available only via Member Direct. If you require term deposits for your client, they’ll need to register for a Member Direct account. Please see the steps above to register for a Member Direct account and refer to the Member Direct Guide for further details.

Unless your client is adding money from outside super (for example, making a non-concessional contribution), then you can roll their external pension directly to a new AustralianSuper Choice Income account. Join the new member using an application form for the relevant retirement account via the PDS or online. On the application form, there’s space to roll in one external fund. If there’s more than one external fund rolling in to the new account, also complete a Combine your super into AustralianSuper form.

It’s a good idea when rolling a pension over from another fund, to check if the pension is a Death Benefit Pension, as these monies must remain separate in terms of legislation and cannot be sent via SuperStream. It’ll be necessary for the outgoing fund to process your request manually and provide us with a Death Benefit RBS.

Please get in touch at adviserservices@australiansuper.com if you have any questions.

When a member meets a condition of release, their TTR Income account is converted to a Choice Income account. All details including account number stay the same, but the name of the product changes. When this occurs, a Balance Booster amount will be credited to the account on the day the account changes over. This will happen automatically when the member turns 65 years. Additionally, if the member had an AustralianSuper accumulation super account before moving to a TTR Income account, their whole account history is taken into account when Balance Booster is calculated.

The Member Direct investment option offers members more control and choice of their super or retirement income investments. They can invest in shares, Exchange Traded Funds (ETFs), Listed Investment Companies (LICs), term deposits and cash – all from an easy-to-use online platform.

There’s a separate AustralianSuper Member Direct portal where you can access your client’s Member Direct investment details and make transactions on their behalf (subject to having submitted a valid client authority form.

Before commencing a Member Direct account, we recommend that both you and your client read the Member Direct Investment Guide and the Member Direct Menu located under the All documents tab on this site.

Step 1: Your client first needs to have an AustralianSuper accumulation or pension account, and register for member online access to the Member Portal.

Step 2: Once the funds are available in their AustralianSuper account, the member can then register for a Member Direct account. They can do this by logging in to their online account and locating the ‘Member Direct’ tile via the Investments tab.

Step 3: To register for Member Direct, they’ll need to make a cash transfer from their existing AustralianSuper account. Please note they cannot transfer their whole balance into Member Direct. A minimum of $5,000 needs to remain in their PreMixed and/or DIY Mix options. It takes two days before the cash is available to invest on Member Direct. You may prefer to assist the member with this process; however access is only available via the member’s online account.

Step 4: Your client will need to complete a Give Access to your Member Direct Account form, and nominate your access as either “read only” or “read and transact”. Please email this completed form to adviserservices@australiansuper.com and you’ll be sent the login details to the Member Direct portal.

Step 5: To access your client’s Member Direct accounts, simply login to the Member Direct portal. The link is also under the Member Direct tab on this site. Once logged into the Member Direct portal, you can make transactions in Member Direct on behalf of your client via the UBS share trading facility. You’ll need to have ‘read and transact’ access in order to do this.

Step 6: If you’re charging for an advice fee to be debited from the client’s Member Direct account, use the Request to Pay Advice fee - Member Direct form

 

Handy hints:

• Members in a Transition to Retirement (TTR) Income account can only register for Member Direct using their Accumulation account, not their TTR Income account.
• Special rules apply to Member Direct e.g. minimum cash hub balance to be maintained is $400 and a maximum of 80% can be held in shares, ETFs and LICs. The balance to be maintained in one or more PreMixed or DIY Mix options (can be as low as 5% if Term Deposits and higher cash balance is held). The Member Direct Guide provides all the information you need to help your client set up and manage their Member Direct account.
• Member Direct investing uses a separate system to regular AustralianSuper accumulation and retirement products.
• Using the regular AustralianSuper Adviser Portal, you’ll only be able to view the high level amounts in you client’s Member Direct option. To view the full details of their investments or transact on their account (subject to your authorisation level), you’ll need to log in via the Member Direct portal.

You transact via the Member Direct portal at https://www.memberdirect.australiansuper.com/AdminLogin. Your client’s account will be available once we have received and processed a completed Give Access to your Member Direct account form.

• Your client needs to complete a Give Access to your Member Direct Account form nominating access level as either “read only” or “read and transact”.
• You then email this completed form to adviserservices@australiansuper.com
• You’re then sent the login details to access the Member Direct portal.

After your adviser registration has been processed, the Adviser Services team will send you details on how you can register for the Adviser Portal. Then, once you’ve registered, you’ll be able to log in to the Adviser Portal at adviser.australiansuper.com/login

The Adviser Portal allows you to create new account based pension accounts (Choice Income or TTR Income) for your clients, plus view key information on your AustralianSuper clients’ accounts (both Accumulation & Choice Income) including:

• Current account balance (including benefit & withdrawal estimates)
• Contact details
• Extracting member transactions and upload them on to the XPLAN platform
• Concessional /Non-Concessional summary
  • Yearly concessional and non-concessional contribution totals are calculated and displayed under a client’s profile
• Generating a PDF copy of a Centrelink Schedule
• Transactions from the past three+ years
• Summary of investment balances and future investment allocations
• Insurances (if applicable)
• Nominated beneficiaries
• Extracting key information (e.g. transactions) into Excel for further analysis, or
• Extracting a Member Profile Report which presents all key information in a standard and professional format

Note: You won’t be able to view a detailed breakdown of your client’s Member Direct investments via the Adviser Portal. There’s a separate portal for adviser access to Member Direct, or contact us at adviserservices@australiansuper.com for help.

For your clients to be visible on the portal, there must be a valid client authority flagged to your client’s account.

You can email the completed authority to us, and within 72 hours, your client’s account details will be visible on the portal.

Note: All client authorities are valid for a maximum of three years (unless an earlier expiry date is stated on the authority or at the client’s request). When the expiry date is reached, your client’s account details will automatically be removed from the portal view.

If your client wants to revoke your authority/access to their account details, you can get in touch with us at adviserservices@australiansuper.com to let us know. Alternatively, your client can ring the AustralianSuper contact centre directly on 1300 300 273.