When will I receive my 2019/20 annual statement?
From 19 August, Choice Income and TTR Income statements will be emailed and mailed.
From 14 September, accumulation statements will be emailed and mailed. The mailing will be prioritised by location in the following order:
Members who have registered their email address with AustralianSuper will receive an email notifying them that their statement is available to view in their online account. The email will also contain a link to a video message from CEO Ian Silk and Deputy Chief Executive and CIO Mark Delaney.
When will I see my 2019/20 annual statement appear in my online account?
We will send you an email once your annual statement is ready to view online. This will be from 19 August for Choice Income or TTR Income members and 14 September for accumulation members.
If you have an online account, you can download your statement. Just log into your account and follow the prompts to your communications inbox. If you don’t have an online account yet, you can register for one in just a few minutes.
Once registered for an online account, you can view your statement on our app. Download the AustralianSuper app.
Why did you send me a paper statement when I asked for email?If you selected email as your communications preference and we were unable to successfully send you an email notification, we posted you a paper statement. You may want to check we have a valid email address for you. You can check or update your contact details through your online account. Login here.
What’s included in this year’s statement?
Members will receive:
- a letter from AustralianSuper CEO Ian Silk
- 2019/20 annual statement
Why can’t I see the amount of super I’ve withdrawn during the second round of COVID-19 early release?
The 2019/20 annual statement you receive shows transactions for your super account for the financial year from 1 July 2019 to 30 June 2020. Any transactions, such as withdrawals, made in the next financial year 2020/21 (from 1 July 2020 to 30 June 2021) will show in the next annual statement.
If you accessed your super early as part of the government’s COVID-19 early release legislation in the 2019-20 financial year (from 20 April 2020 to 30 June 2020), your 2019/20 annual statement will show this withdrawal amount. If you accessed your super early from 1 July 2020 onwards, this amount will be shown in your next annual statement for 2020/21.
You can view your recent transactions by logging into your online account.
How do I update my contact details?
How do I change my contact preference from email to mail OR from mail to email?
What’s a retirement income projection?
A projection is an estimate of how much income you could get when you retire, based on a number of assumptions and the balance in your AustralianSuper account at 30 June 2020.
The amounts are shown in today’s dollars and are based on a specific set of assumptions prescribed by the regulator, ASIC. If you have a projection graph on your statement, the relevant assumptions are covered on page 2 of your statement.
Why didn’t I get a projection on my statement?Whether you received a projection on your statement depends on factors such as your age, how your super is invested, whether you’ve received or made contributions recently, whether you’ve given us your tax file number and whether you’re already retired or transitioning to retirement.
If I want to calculate how much I need to retire, how can I do that?
You can use our online Super Projection Calculator. It helps estimate how much money you could get in retirement, how long your super could last and how adding a few extra dollars to your super now, could make a big difference when it’s time to retire.
Use the online calculator now.
Why is the projection on my statement different from the one I get when I enter my details into the Super Projection Calculator?The results provided by the Super Projection calculator will be different to those on your statement, mainly because your statement projection was based on your full date of birth while the calculator results are based only on the age you enter.
Also, the assumptions in the projection on your statement may not be identical to the assumptions in the Super Projection Calculator. You can see the relevant assumptions on your statement and within the online calculator.