Voice Bot Ash

You’re invited to help AustralianSuper test a new digital service - the AustralianSuper voice Virtual Assistant. 

We’re currently exploring how we can use voice technology to help service our members, and we’d like to invite you to trial our pilot voice bot, Ash.

Ash is powered by Google Assistant, and can help answer general questions about super, provide easy access to popular forms, or connect you to our Contact Centre.

How you can get involved

If you have a Google Home device, or Google Home app* on your mobile, you can try Ash out right away! All you need to do, when using your device or the app, is say “Ok Google, Talk to AustralianSuper”.

You’ll then be able to ask Ash things like:

  • Help me find a form for…
  • How can I make contributions to my account?
  • How do I tell my employer about my account?
  • What is AustralianSuper’s postal address?
  • Connect me to the Contact Centre.

When you’re finished, just say ‘Bye’.

Each voice interaction with Ash will help us to train her to provide a better service for you and for all members who interact with AustralianSuper.

Why not try the new Ash voice bot pilot today?

*You can download the Google Home app from the App Store (iPhone) or Google Play (Android phone). While the pilot will run on the Google Assistant platform, in the future, we may also consider extending this voice service to other voice platforms as well.

About Ash

Ash the chat bot already operates via the AustralianSuper website and Member Portal to provide assistance to members, answering general questions and directing them to information to help them manage their super. The voice version of Ash will use the same platform to reply to questions asked verbally.

The information provided by Ash may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds.  

Will my data be safe?

Your account data will not be connected to the bot as part of this pilot.

Ash will ask you for your first name and, if you want to have information sent to your mobile or if you want to be connected to the Contact Centre, Ash will also ask for your mobile number. You can choose not to provide these if you prefer. Your name and mobile number will only be used during the conversation with the bot for the purpose of providing a relevant response and will not be retained by the bot.

We welcome your feedback

Your feedback on your experience with Ash is really important to us. Once you’ve interacted with Ash, we’d appreciate you taking a few minutes to let us know what you think.

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