Employer support

Our employer support covers all States and Territories in Australia and assists employers and members with their super and Fund-related queries.

Below is a list of our managers who can help you meet your super queries.

Account Managers

  • Ash Brady  headshots Support Staff profile photo picture pic

    Ash Brady

    National Manager - Business Accounts

    Dip Fin Serv (FP)
    Ash has a strong administration background and understands the issues facing members and employers within superannuation. Prior to joining AustralianSuper in June 2010, Ash worked at one of Australia's largest superannuation administrators for over 3 years, dealing with a variety of super funds in trustee service roles.
    “By working with employers, I can help educate members and make a difference for their retirement."

  • Claire Cremer headshot

    Claire Cremer

    Account Manager

    Dip Fin Services, BBus (Finance) (current), Adv Dip (FSFP) (current)
    Claire’s industrial relations experience has made her a strong advocate for superannuation. Before joining AustralianSuper, she spent three years working for a manufacturing union, providing one-on-one advice, information and assistance to workers regarding their entitlements. She also has considerable experience in customer service and client relationship development.
    “It’s important to have your own retirement plan and make decisions that are right for you because in the long-run, it’s the person with the plan that will benefit the most.”

  • Account Manager Teuira Tangimetua headshots Support Staff profile photo

    Teuira Tangimetua

    Account Manager

    Dip Fin Serv (Superannuation)
    Teuira has over 10 years' experience in financial services, with particular focus on superannuation administration and insurance underwriting. Teuira believes in arming members and employers with the tools and resources to make informed choices about their superannuation needs, and is committed to helping former Westscheme members and employers make the most of the opportunities available to them in one of Australia’s largest super funds.
    “The Westscheme Division of AustralianSuper offers individuals and businesses local, personalised service while enjoying the benefits of size and scale offered by AustralianSuper.”

  • Kevin Tubridy headshots Support Staff profile photo

    Kevin Tubridy

    Account Manager

    BSc (Bus, Fin & Inv)
    Kevin has over ten years’ experience in the financial services industry. Before joining Westscheme Superannuation three years ago he spent seven years working in a variety of roles in the banking sector in Northern Ireland with particular focus on delivering excellent customer service.
    “By working closely with employers to help them understand super we can provide a better retirement outcome for our members”

  • Gary Bridle headshots Support Staff profile photo

    Gary Bridle

    Account Manager

    Dip Fin Serv (FP), Cert IV Fin Serv (Super), Cert Bus Mgmt
    Seeing members take an active interest in their retirement savings is the most rewarding part of Gary’s work, which spans some 28 years in the financial services industry. Before joining AustralianSuper 16 years ago, Gary spent seven years running his own life insurance agency where he provided personal financial advice to clients on a range of insurance, investment and retirement products and services.
    “Once members understand the benefits that super can provide, they become empowered. And that can make a real difference to their quality of life in retirement.”

  • Elaine Jeffree headshot

    Elaine Jeffree

    Account Manager

    Elaine has over twenty five years’ experience in the financial services industry. Elaine came to AustralianSuper via the Aust (Q) merger in February 2014 where she has worked closely with the AUST(Q) Trustee to ensure a smooth process for all employers and members.
    Before joining AustralianSuper, she spent four years with Fund’s Administration and prior to that had many diverse roles with both Westpac Bank and St George Banking Corporation.
    “I enjoy helping employers and members understand the many great benefits of superannuation”

  • Andrea Rose headshot support staff profile photo picture pic employer support

    Andrea Rose

    Account Manager

    Andrea has almost five years’ experience in the financial services industry. She has held numerous senior administration roles with AGEST before joining AustralianSuper as an account manager. Andrea has also worked as a Licensing Officer at Energy Safe Victoria and is currently completing a Diploma of Financial Planning.
    “It’s important to help and support employers; allowing them to easily and efficiently manage their super responsibilities.”

  • Michael Carter headshot support staff profile photo picture pic employer support

    Michael Carter

    Account Manager

    Michael has over nine years’ experience in the financial services industry, working for two of the country’s largest superannuation administrators. Before joining AustralianSuper, Michael worked in a variety of roles including portfolio management, benefit and investment enquiries and client services.
    “My breadth of superannuation experience gives me the skills and knowledge to better assist our employers and members.”

  • Katie Pittman headshot

    Katie Pittman

    Account Manager

    Katie has over 7 years' experience in financial services, with particular focus on superannuation administration and ecommerce solutions. Prior to joining AustralianSuper, she worked for one of Australia’s largest administrators in various roles across the business. This includes 3 years working with AustralianSuper’s employers and Trustee office in developing and implementing e-commerce solutions to meet employers’ superannuation needs. Katie’s strengths include clearing house solutions, ecommerce products and employer support.
    “I believe in making super as easy as possible for our employers. By doing this I’m able to help their employees and our members work towards their retirement goals.”

  • Heath Bartlett headshot support staff profile photo picture pic employer support

    Heath Bartlett

    Account Manager

    Dip Fin Serv (FP)
    Heath has over ten years’ experience working within the superannuation industry. Before joining AustralianSuper in February 2014, Heath worked with employers at ESSSuper; as a Client Service Advisor at Superpartners; and as a Superannuation Advisor at VicSuper helping members with their retirement needs.
    “By working closely with employers to help them understand super, we can provide a better retirement outcome for our members.”

  • Craig Wilson

    Craig Wilson

    Account Manager

    Dip Fin Serv (FP)
    Craig has a strong background in the Superannuation Industry, having worked in a variety of service and operational roles in the industry for over 9 years since 2000. Before joining AustralianSuper in 2014, he had held a similar role with another major industry fund helping support their employers.
    “Choices made by businesses can have a huge influence on the retirement outcomes of our members. By building strong relationships with these businesses we can help them understand the benefits of working with an industry fund like AustralianSuper for the betterment of their employees’ retirement.”

  • Stephen Collins

    Stephen Collins

    Account Manager

    BCom/BSc (Finance/Biology), Dip Fin Serv (Super), Adv Dip (Fin Planning)
    Stephen has been working within a Superannuation Fund in operation and administration services since 2010. Previous work experience includes dealing with direct employer queries on varied topics including defined benefit, accumulation, income stream administration and processing.
    Stephen has been on the Australian Institute of Superannuation Trustees (AIST) Young Super Network Committee since 2012 whose purpose is to facilitate open and creative discussion of issues relevant to the Superannuation industry aimed at the younger workforce.
    “I enjoy engaging with employers and members by helping them navigate through the confusing and ever so important but always changing Superannuation system. Playing my part ensures the best possible outcome in retirement for members and to make life simpler for employers.”

Business Partnership Managers

  • Jim Docherty headshots Support Staff profile photo picture pic

    Jim Docherty

    National Business Partnership Manager

    Jim has spent more than 20 years working with industry, corporate, retail and self-managed super funds. He has a wide cross-section of experience gained through super-specific roles in administration, consulting and client relationship management. At AustralianSuper, he is responsible for overseeing the Account Managers based in New South Wales, Queensland and the Northern Territory.
    “Our core goal at AustralianSuper is to help working Australians achieve better retirement outcomes. Every decision we make is driven by asking ‘What’s best for our members?’

  • Anjalee Walker  headshots Support Staff profile photo picture pic

    Anjalee Walker

    Business Partnership Manager (NSW)

    Dip Bus Admin, Dip Fin Serv (FP) Adv Dip Fin Serv (current)
    A strong administration and customer service background has given Anjalee an excellent understanding of the issues facing members and employers in the corporate and industry superannuation funds sector. Before joining AustralianSuper, she spent two years in customer and trustee service roles with one of Australia’s largest superannuation administrators. She was also part of the 2008/09 Super Cadets Program, an initiative designed to fast-track the next generation of industry superfund leaders.
    “By helping employers, I know I’m making a positive difference to the retirement incomes of members too.”

  • David Horscroft headshots Support Staff profile photo

    David Horscroft

    Business Partnership Manager (NSW)

    Dip Fin Serv (FP), Cert Personnel Mgmt, Cert IR
    David has more than 20 years' experience in the financial services industry and possesses specialist knowledge in the areas of administration, human resources and industrial relations. Prior to joining AustralianSuper eight years ago, he held various superannuation-related roles for a large retail and corporate superannuation provider and a leading retail bank.
    “I have worked in superannuation for a long time and have seen many people end their working lives largely dependent on the Government age pension. It’s a daunting prospect and something AustralianSuper is working hard to change.”

  • Camille Nicholson headshots Support Staff profile photo

    Camille Nicholson

    Business Partnership Manager (NSW)

    Dip Fin Serv (FP)
    Camille has over 10 years' experience in the banking and superannuation sectors. Before joining AustralianSuper, she worked as a licensed financial adviser for a retail bank, helping customers manage their wealth by developing financial, investment and retirement planning strategies tailored to suit their particular needs.
    “The most rewarding part of my role at AustralianSuper is helping people to appreciate the value of superannuation as a genuine asset. I know how important it is and I want our members to realise its value too.”

  • Darryl Florance headshots Support Staff profile photo

    Darryl Florance

    Business Partnership Manager (NT)

    Dip Fin Serv (FP), Dip Fin Serv (Super), Cert Fin Mkts (SIA)
    Daryl has spent more than 22 years working with government, corporate and industry superannuation funds. During 14 years at the NT Government Superannuation Office, he participated in all aspects of the superannuation industry. He has worked as an IT consultant and project manager with two large superannuation software and administration providers and spent time as an account manager with a large corporate superannuation administrator.
    “Superannuation is not as complex or as irrelevant as most people think. Actively engaging with your super today will ultimately shape your lifestyle in retirement.”

  • Susan Ryan headshots Support Staff profile photo

    Susan Ryan

    Business Partnership Manager (QLD)

    Dip (Fin Plan). Cert. Super Mgmt (ASFA)
    Susan is a superannuation specialist with over 13 years' experience in the industry fund sector. She has a strong client relationship background, having spent over ten years in senior administration, field and advisory service roles at one of Australia’s largest superannuation administration companies. She also has extensive experience in insurance and claims management.
    “Making additional contributions to super on a regular basis can make a big difference to your retirement income. And the sooner you start, the bigger the difference you can make.”

  • Randolph Nevis headshots Support Staff profile photo

    Randolph Nevis

    Business Partnership Manager (SA)

    BBus (Admin Mgmt), Adv Dip Fin Serv (FP), Grad Cert Applied Finance
    Randolph is a superannuation specialist with over 15 years' experience in the financial services industry. He possesses an in-depth knowledge of superannuation administration, having spent over six years in client service advisory and fund administration roles with one of the industry’s largest superannuation administration companies. He also gained significant experience in insurance and claims management during his time at a large retail super fund before joining AustralianSuper nine years ago.
    “Super is the easiest, most tax-effective way in which an individual can create wealth in Australia.”

  • Jason Dreger headshots Support Staff profile photo

    Jason Dreger

    Business Partnership Manager (VIC)

    Adv Dip Fin Serv (FP), BBus (Fin Plan) (current)
    Jason has over 12 years' experience within the financial services sector. He has a strong financial planning background, having worked as both a licensed financial planner for a retail bank and a private client adviser for an investment management company. He also spent three years at a company specialising in back-end superannuation administration before joining AustralianSuper three years ago.
    “Our goal is to help employers meet their superannuation obligations. If we work together, we can help people retire comfortably and with dignity.”

  • Andrew Cooper headshots Support Staff profile photo

    Andrew Cooper

    Education Manager (VIC)

    BBus (Admin Mgmt), Dip Fin Serv (FP), Adv Dip Fin Serv (FP) (current)
    Andrew is a superannuation specialist with over 13 years' experience in the financial services industry. Prior to joining AustralianSuper, he spent seven years as a Client Account Manager servicing employers for the Mercer Super Trust. He also gained more than three years experience in general fund administration and project management roles with BT Financial Group.
    “Superannuation is a highly tax-effective way of accumulating long term wealth and ensuring your income needs will be adequate when you stop working.”

  • Account Manager Glenn Egan  headshots Support Staff profile photo picture pic

    Glenn Egan

    Business Partnership Manager (WA)

    Glenn has over 22 years' experience in super, working in both administration and account management roles. He is well regarded for his enthusiasm and strong commitment to helping members and employers with their superannuation needs. Glenn is confident the Westscheme transfer will give employers better payment solutions and the knowledge that their staff will benefit from low fees and strong long-term investment performance.
    “I’m keen to help members by providing the tools and information they need so they can maximise their superannuation savings towards a comfortable retirement.”

Education Managers

  • Shane Hancock headshot

    Shane Hancock

    Head of Advice & Education

    Dip Super Mgt, Adv Dip Fin Serv (Super)
    Shane has 20 years' experience in the financial services industry specialising in superannuation management. Before joining AustralianSuper, Shane held various superannuation senior management and client relationship roles, including eight years at one of Australia’s largest wealth management firms. At AustralianSuper, Shane is responsible for overseeing the Account Managers based in South Australia, Tasmania, Victoria and Western Australia.
    “Taking a small interest in your super today can make a big difference to your retirement and the lifestyle you be able to lead.”

  • Shona Kelsey headshots Support Staff profile photo

    Shona Kelsey

    National Manager – Education

    Adv Dip Fin Serv (Super) (current), Dip Fin Plan (current)
    Shona has a strong financial services background within industry super funds. Before joining AustralianSuper, she spent five years in administration, insurance claims and client service roles with a small industry super fund. She also has extensive experience in the life insurance industry, having worked in client relationship roles for both retail and group life insurance offices.
    “You need to consider what sort of lifestyle you want to live in retirement, set some goals and begin working towards those goals today, before it’s too late.”

  • Mark Terry headshots Support Staff profile photo

    Mark Terry

    Education Manager (NSW)

    BBus (HR), Dip Fin Serv (FP), Adv Cert Personnel
    Mark’s career spans some 18 years in the superannuation industry. He has extensive experience in both employer and member field service, having spent almost seven years in business development and relationship management roles with two mid-sized, sector-specific industry superannuation funds. He also has a strong superannuation administration and advisory service background, having worked for a large superannuation administration company for over 11 years.
    “Superannuation provides significant long-term tax benefits in the accumulation phase and the confidence of financial security during retirement.”

  • Ian Masters headshots Support Staff profile photo

    Ian Masters

    Education Manager (NSW)

    Ian has a strong industrial relations and client service background, having spent over 14 years as a trade official at a large manufacturing union. In this role he was responsible for educating and supporting members and implementing campaigns aimed at growing both membership and member advocacy. He joined AustralianSuper over six years ago.
    “9.25% of the working wage is currently being paid into super. It may not seem like a lot of money now but over time, it will become one of the biggest financial assets you’ll ever have.”

  • Andrew MacIver headshots Support Staff profile photo

    Andrew MacIver

    Education Manager (NSW)

    Andrew MacIver Education Manager (NSW)
    Dip (FSFP)
    Andrew has over seven years’ experience in client relationship and account management roles within the industry superannuation fund sector. His commitment to high service levels and strong interpersonal skills were developed through his previous work as a safety and training officer and operational roles within the heavy manufacturing industry.
    “Many people don’t consider super to be as important as other investments because the benefits are not immediate. But taking an interest in your super today could ensure you’re a lot better off in the long-run.”

  • Tim ONeill headshots Support Staff profile photo

    Tim O’Neill

    Education Manager (QLD)

    Dip Fin Serv (FP), Cert IV Fin Serv (Super)
    Tim has over 30 years' experience in the superannuation industry. He possesses a detailed understanding of the administration process, having spent 23 years in administration, customer service and member education roles at two of NSW’s largest superannuation administrators, servicing large government, public sector and industry super funds. He joined AustralianSuper seven years ago.
    “My objective is to de-mystify super by breaking down the jargon. Once people understand what it’s really about, they’re in a good position to make informed decisions."

  • Malcolm Kinter headshot

    Malcolm Kinter

    Dip Fin Serv (FP), Grad Cert Applied Finance

    Dip Fin Serv (FP), Grad Cert Applied Finance
    Malcolm has an impressive career that spans over 30 years in the financial services industry. Before joining AustralianSuper, he spent four years as a financial planner providing personal advice on a range of issues including wealth creation, tax minimisation, risk management and retirement and estate planning. He also has an extensive life and general insurance background.
    “As one of the largest industry super funds in Australia, we are able to offer value-for-money products that members really appreciate, like low-cost insurance cover.”

  • Peter Treseder headshots Support Staff profile photo

    Peter Treseder

    Education Manager (VIC)

    Dip Fin Serv (Super)
    Peter has over 26 years' experience in the superannuation industry, including 20 years in business development, account management and member education. Before joining AustralianSuper ten years ago, he spent ten years in client service and advisory roles for Australia’s largest retail and corporate superannuation provider. He also has six years’ experience in superannuation administration.
    “If people spend a small amount of time learning how to maximise their super now, they won’t waste time in retirement wishing they’d done something more.”

  • Louise Charsley headshot

    Louise Charsley

    Education Manager (VIC)

    Dip Fin Serv (Super)
    Louise is a superannuation specialist with over 15 years' experience in the financial services industry. Before joining AustralianSuper, she spent six years in client service advisory roles with one of Australia’s largest superannuation administration companies, providing telephone and field support to members and employers. She also has significant experience in superannuation administration and has worked as a relationship manager with another industry super fund.
    “I enjoy helping people understand not only their super, but the other benefits provided through their fund, like low-cost insurance cover.”

  • Linda Burns headshots Support Staff profile photo

    Linda Burns

    Education Manager (WA)

    BBus (Fin & IT), Adv Dip Fin Serv (FP)
    A strong administration background means Linda has the experience needed to provide practical information and assistance to members of any age. Before joining AustralianSuper eight years ago, she worked as a client service adviser with one of Australia’s largest superannuation administration companies, providing telephone and field support to employers. She also has considerable experience in office administration and human resources.
    “At AustralianSuper we want members to take more ownership of their super because it can add real value to their life in retirement.”

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