Insurance changes FAQs for Select members

The changes we’re making to our insurance products might not be relevant to you right now, but this information will be relevant to you if you decide to apply for insurance in the future.

As a member of AustralianSuper Select, your employer arranges the basic level of cover you receive when you join. Cover may include Death, Total & Permanent Disablement (TPD) cover and/or Income Protection. This cover provides a basic level of protection if you die or become ill or injured.

You can view details of your current cover by using the app or logging into your account and going to My insurance.

You can view the insurance costs (premiums) that have been deducted from your super account by logging into your account and going to Transactions. You’ll see the costs listed by cover type in the transaction list.

You can cancel your cover anytime. Simply log into your account and go to My insurance, then Change my insurance.

It’s important to remember though that if you cancel your cover now you might not be able to get cover later. That’s because you’ll need to reapply and provide detailed health information for the Insurer to consider.

If your basic cover stops¹, it can recommence if you start receiving employer contributions into your super account again.

If your cover has restarted, you would have been provided with the basic cover for the plan you’re in and your age at the time which could be higher or lower than the cover you had before and it may be limited cover.

¹ If your cover stopped because you cancelled it, it won’t start again.

As an AustralianSuper Select member, you have both an individual work rating and a category work rating. These work ratings are used to calculate your insurance costs.

Your individual work rating may be Blue Collar, White Collar or Professional. Because Blue Collar is our default individual work rating, this means it will automatically be your individual work rating unless you apply for a White Collar or Professional work rating and your application to change is accepted.

Your category work rating is unique to your Select employer and like your individual work rating may be Blue Collar, White Collar or Professional. Your category work rating only applies to your insurance cover while you’re their employee. You can’t change your category work rating because it’s arranged by your employer.

If you leave your Select employer, you’ll keep your super and same amount of any Death, TPD and/or Income Protection cover you have. However, you’ll move to AustralianSuper Plan and we’ll use your individual work rating to calculate the cost of your cover. Your category work rating will no longer apply. We’ll write to you if this happens.

Suited occupation means:

• any job that you may be reasonably suited to based on your previous education, training or experience, or
• any job that you may reasonably become suited to with further education, training or experience within a reasonable period.

Statistics show that people who meet the criteria for a Professional work rating, including earning $100,000 or more, make less claims than people who earn below this amount. This means that if you earn less than $100,000 there is a higher likelihood that you will make an insurance claim. The difference in costs for Low Risk (White Collar) and Professional reflects this difference in historical claims experience.

When you join AustralianSuper Select, you'll receive basic cover (also referred to as default cover), arranged by your employer. The basic cover you receive is based on the terms of your employment and your insurance category. This cover provides a basic level of protection if you die or become ill or injured.

Your employer arranges the basic level of cover you receive in AustralianSuper Select. Read about your cover in the AustralianSuper Select booklet for your employer at australiansuper.com/select

You can make a claim for Income Protection, Total & Permanent Disablement (TPD) or terminal illness in two ways:

1. Online through your member account or the mobile app. Log into your account, go to Insurance, then Manage insurance, and select Make a claim. In the app, go to Insurance and select Make a claim.
   
   Note: Death and Permanent Incapacity claims cannot be lodged online. Please call us instead.


2. Tele-lodgement: Call us on 1300 667 387 from 8.30am to 5pm AEST/AEDT weekdays, and our claims consultant will submit a claim for you.

You may have opted out of receiving marketing communications electronically, but this is important information about your insurance, so it’s different.

If you want to check or change your communication preferences, you can do this by logging into your account and selecting Communications and Statements inbox then Manage my communications.

You can update your address, email, or phone number via your account online.

Log into your account online, click on your name and select 'Contact details'.

Don't have online access set up? Register for online access to your account to get started.

To update your name, gender or date of birth, you'll need to download and complete a Change my details form.

We’re here to help, so if you’ve read through these FAQs and you still can’t find the information you’re looking for or need some help, you can get in contact with us in a number of ways, including live chat, Facebook Messenger and email. Visit australiansuper.com/contact to choose the option that suits you.

Alternatively, you can call us on 1300 300 273 from 8am to 8pm AEST/AEDT weekdays. Please note that the Contact Centre is receiving a much higher number of calls currently and wait times are much longer than usual. We’re doing our best to help all members as quickly as we can and appreciate your understanding.