Need help with your super account or have a question? Check out these useful links, or get in touch
I want to…
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Get online access
Set up online access to your account - register now.
If you’ve forgotten your login details, go to the login page, select Forgot username? or Reset password? and follow the prompts.
If you need to unlock your account call us on 1300 300 273 between 8am and 8pm AEST/AEDT weekdays.
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Update my details
You can update your postal address, email address and home phone number by logging into your account.
To keep your account secure, your mobile number can only be updated by calling 1300 300 273 from 8am to 8pm AEST/AEDT weekdays.
To change your name or date of birth, complete this form, which requires you to provide proof of identity (find out how in the form).
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Contribute to my super account
Find out more about your super contribution options1, like salary sacrificing or adding to your super after-tax.
Log into your account to set up your direct debit or find your BPAY details. You can also make a one-off contribution anytime using your mobile app with your BSB and bank account number.
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Claim a tax deduction
Find out more about claiming a tax deduction and what conditions apply.
To claim a tax deduction on your personal super contributions, log into your account and go to Account > Online forms in the navigation to start a tax deduction claim form.
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Withdraw from my super
Find out if you’re eligible to access your super early, and what conditions apply.
If you’ve already met a condition of release, log into your account and select 'Request a withdrawal'
- Before adding to your super, consider your financial circumstances, contribution caps that may apply, and tax issues. Salary sacrifice may affect some Government benefits and employee benefits. Consider getting financial advice before deciding what’s right for you.
Message
Live Message
8am – 7.30pm AEST/AEDT weekdays
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Call
8am – 8pm AEST/AEDT weekdays
Australian callers
Overseas callers
8am – 8pm AEST/AEDT weekdays
Write
Send a letter
Super address:
GPO Box 1901 Melbourne VIC 3001
Retirement
address:
Locked Bag 6 Carlton South VIC 3053
Translating & Interpreting Services are available
Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best.
Making a complaint
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Make a complaint
When making a complaint please describe your issue and how it could be resolved.
Call
8am – 8pm AEST/AEDT weekdays
Within Australia on 1300 300 273
From Overseas on +61 3 9067 2108
Online form
Supply your personal information and select ‘formal complaint’ from the ‘reason for enquiry’ menu on the email us form. You can securely upload supporting documents if you wish.
Email
complaints@australiansuper.com
Please provide your full name, member number and best contact number including state area code with landline numbers. Please don’t send attachments by email as it is not secure. If you have attachments send your complaint by post or use the online form.
Post
GPO Box 1901 Melbourne VIC 3001
Please provide your full name, member number and any supporting documents.
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Complaints process
You can lodge a complaint using any of the options detailed above. The simplest way to resolve a complaint may be discussing it with us by phone.
If we’re unable to address your concerns over the phone, we’ll acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable).
While we aim to action all complaints as soon as possible we’ll generally address your complaint within 45 days of receiving it. If it’s very complex and we can’t meet that timeframe, we’ll contact you beforehand to let you know why and keep you informed about our progress on a regular basis.
Once we make a decision about your complaint, we’ll write to you with the decision and the reasons supporting it.
For further information about our complaints process, download our Complaints Policy.
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Dispute resolution
If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body.
AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme.
Australian Financial Complaints Authority
Post: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
Online: afca.org.auIf your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Call: 1300 363 992
Online: oaic.gov.au