We are currently experiencing issues with our document upload feature, we apologise for any inconvenience caused.
Use this form to upload documents and forms. For forms, we'll only contact you if there is an issue with information you supply.
- The maximum file size you can send is 3MB for each file and 7MB in total. Learn how to make your file smaller.
- To make contributions, request a withdrawal or to change or cancel insurance, simply log into your account or set up account access to get started.
Troubleshooting
The maximum file size you can send is 3MB for each file and 7MB in total. Find out how to reduce file sizes below.
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File format error
You can only upload the following file types:
- .pdf (also known as Adobe Acrobat) – used for scanned documents or forms.
- .jpeg, .jpg or .png – used for pictures or images.
To identify your document file type:
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- Microsoft Window users
- Right click on your file and select ‘Properties’ – this will display ‘Type of File’ and ‘Size’.
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- Apple Mac users
- Hold down the control button, click on the file and select ‘Get Info’.
To fix this issue:
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- Microsoft Windows users
- Open your document, select ‘File’, then ‘Save As’ or ‘Save a Copy’ and select the file type that is listed (e.g. pdf, jpeg, jpg). If you cannot change the file type, simply copy and paste the information into a Word document and save as a PDF.
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- Apple Mac users:
- Select ‘File’, then ‘Save As’ and in the File Format field select ‘PDF’.
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File size error
To identify your document file size:
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- Microsoft Window users
- Right click on your file and select ‘Properties’ – this will display ‘Type of File’ and ‘Size’.
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- Apple Mac users
- Hold down the control button, click on your file and select ‘Get Info’.
To reduce your document file size:
PDF format
You can use a free online tool to reduce your PDF file size. ·
- Go to Adobe PDF compressor
Please note AustralianSuper does not warrant or provide any guarantees in regard to the compress PDF service.
- Follow the instructions to compress your PDF file and save to your computer.
JPG or JPEG format
Scan your document at a lower resolution, such as 96 DPI.
Or you can use your mobile phone to take a photo of your document, then crop out any empty space around the image.
Save your document to your files or email a copy to yourself, selecting the smallest size when prompted.
PNG format
Scan your document at a lower resolution, such as 96 DPI.
Or you can save the file as a JPG or JPEG which will automatically reduce the file size.
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Correct file name
Please check that you are not trying to load the same file or a file with the same name as another uploaded file.
To fix this issue:
Rename the file and try uploading again.
Click once on the name of your file, and you will be able to change the file name.