How to claim
You can make a claim for Income Protection, Total & Permanent Disablement (TPD) or terminal illness in two ways:
- Online through your member account or the mobile app. Log into your account, go to Insurance, then Manage insurance, and select Make a claim. In the app, go to Insurance and select Make a claim.
Note: Death and Permanent Incapacity claims cannot be lodged online. Please call us instead. - Tele-lodgement: Call us on 1300 667 387 from 8.30am to 5pm AEST/AEDT weekdays, and our claims consultant will submit a claim for you.
What happens when you make a claim?
Once you’ve applied, you’ll be assigned a claims consultant who’ll help you understand the process and look after your application from start to finish. You can also track your claim at anytime by logging into your account or the app.
Please download and read the relevant fact sheets for your claim type below, before lodging your claim.
