Privacy Collection Statement
The information we collect, and all other
information provided by you at the request of AustralianSuper, our administrator
or our insurers, will be used by AustralianSuper and its staff to:
- open and administer your super and insurance accounts, and keep you informed about your super and insurance and opportunities available to you as a Fund member
- ensure you’re eligible for products and services (including insurance)
- help you combine your super accounts and check if you have lost super (when you ask us to)
improve our products and services
market research, member data analysis and direct marketing activities
- manage and resolve complaints made
- report information required by law or regulations
- perform any other appropriate related functions.
If AustralianSuper can’t collect this information from you it may be difficult to perform the activities listed above.
For non-members, AustralianSuper will use your personal information to
provide you with the service or information you have requested from us.
Personal information is generally collected directly from you or through your employer, adviser, previous superannuation fund, or other representative authorised by you.
Health information is collected from you or your employer, adviser, other insurer, or other representative authorised by you and is provided to us or to our insurers. If required, we obtain independent medical reports directly from your medical practitioner(s).
AustralianSuper will only share your personal information:
- with any third party on specific matters if you have consented to the disclosure
- as required by law or regulations, by Courts/Tribunals, or Government or regulatory bodies/authorities
service providers/third parties that we need to deal with for the purposes
described above including: our administrator, insurers, your employer,
mail houses, independent consultants and market research companies,
auditors, actuaries and lawyers, web hosting companies, web and
application developers, online calculator providers, our Member Direct
platform partners, other superannuation, pension and investment fund
trustees or administrators if you transfer your investment to another
fund, and other organisations for the purposes described above.
If you die while you are an AustralianSuper member,
AustralianSuper may share details about your super and insurance with your
dependants and legal personal representative (which means the executor or
administrator of your estate) as appropriate. The information we share may
include the names of your nominated beneficiaries, your account balance and any
insurance amount payable.
Instances where your personal information may be accessed by an Australian service provider that sub-contracts certain services overseas, or by an overseas service provider include:
administer the Member Direct investment option. Some of these services are
provided on behalf of UBS Securities Australia Limited (UBS) out of New
Zealand and the Czech Republic.
following an interaction that you have had with us, we send you a text message
or email asking to you to participate in a survey designed to help us
improve the services we offer you. Your personal information, including
your name, email address and phone number will be provided to our service
provider to facilitate this survey. Our service provider operates out of
Canada and the UK.
Our administrator, Australian Administration
Services Pty Ltd, who are part of the “Link Group”, may use overseas service
providers located in countries including India and the Philippines for aspects
of fund administration (a current list of countries can be found in their
Where you provide us with the personal information
of other individuals, such as your nominated beneficiaries, it is your
responsibility to: (a) tell them that you have provided their details to
AustralianSuper and (b) provide them with a copy of AustralianSuper’s Privacy
- access your personal information held by AustralianSuper and change that information
- complain about a breach of the Privacy Act 1988 (Cth) and how AustralianSuper will deal with such a complaint.
If you need to contact us regarding personal information we hold about you, please call us on 1300 300 273 or email us.
AustralianSuper Pty Ltd (ABN 94 006 457 987), Level 26, 50 Lonsdale Street, Melbourne, Victoria, 3000
Document last updated on: 31 October 2018