Message us anytime

How to get in touch with us online.

Message us on the app

The quickest and most efficient way to message us is by logging in to the app. You can send us a message and the app will let you know when we reply – just remember to turn on notifications.

If you haven’t got the app, download it today and login using your online account details.

Download the app

A quicker, easier way to reach us

Help anytime

If you’re just looking for general information, our chatbot Ash can help anytime. If you want to connect to a specialist, our team are available during business hours (Monday – Friday 8 am to 7:30 pm).

Safe and secure

Our messaging platform is a secure, encrypted channel. You’ll know you’re speaking with an AustralianSuper specialist and any data you share will be safe.

Pick up the conversation when it suits you

You can jump in and out of the conversation as needed with confidence – our team have received your message and will get back to you. While you wait, you can add more context so our agents can best support you.

All your messages in one place

Once we’ve resolved your enquiry, you can refer back to the conversation any time – from the app or your online account.
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Manage your super anytime, anywhere

How messaging works

Our chatbot Ash can answer simple and short questions about super and retirement. If your questions are more complex, Ash will refer your conversation to a specialist in our team.

You can message us anytime, and our specialists will respond to you during business hours (8am-7:30pm AEST/AEDT Monday to Friday).

Our member portal and app are linked, so you’ll be able to continue your conversation in a way that’s most convenient for you.

If you’re not able to access the portal or app, you can still message our team via web messenger. We’ll just need to authenticate you before we can discuss anything specific to your account.

How to message us

Mobile app

The easiest and most efficient way to message us is via our mobile app. You can turn on notifications, so you’ll immediately know when we’ve responded to you. Anyone who is registered for the app can use this feature; you just need to log in to the app to start.

The member portal

You can also use the member portal, by visiting our website and logging in to your account online. If you haven’t registered for an online account, you can do that now.

Public web messaging

If you can’t use the app or log in to the member portal, you can use our public web messaging. For security purposes, we’ll authenticate you before we can support with anything related to your account.

Facebook or Apple chat

You can also message us on Facebook or Apple, with general questions about your super.
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How Ash the chatbot can help you

Our chatbot can help triage your query so it gets sent to the right team to support you.

Ash can help with general questions about super 24/7.

Examples of questions Ash can help you with:

  1. How can I add to my super? – we’ll explain different types of contributions you can make1 and contribution caps to be aware of.
  2. How do I consolidate my super accounts? – we’ll show you how to search for any lost super and consolidate your accounts2.
  3. I can’t find my member number – we’ll show you how to find or request it.
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