1. Introduction – AustralianSuper respects your privacy
The following is information about
implemented the requirements of the Privacy Act 1988.
Protecting your personal information is important
to us, and is required by law. The Privacy Act determines that we must handle
your personal information in accordance with a set of Australian Privacy
2. What personal information
is collected and held by AustralianSuper?
We collect the following kinds of personal
information: your name, address, email address, phone number, date of birth,
your Tax File Number (TFN), the names of your beneficiaries and employment
details including salary information.
In some situations we may collect information about
your health, including medical information.
3. How does AustralianSuper collect and hold personal information?
Personal information is generally collected directly from you or through your employer, adviser, previous superannuation fund, or other representative authorised by you. Our Privacy Collection Statement can be read here.
Health information is collected from you or your employer,
adviser, other insurer, or other representative authorised by you and is
provided to us or to our insurers. If required, we obtain independent medical
reports directly from your medical practitioner(s).
Where AustralianSuper collects your personal
information from a third party, it is that third party’s responsibility to
notify you about the disclosure of your personal information to us.
In some instances you will provide us with the
personal information of other individuals (such as your nominated
beneficiaries). If this happens, it is your responsibility to: (a) tell these
individuals that you have provided their details to AustralianSuper and (b)
provide them with a copy of AustralianSuper’s Privacy Collection Statement and
For employment candidates, AustralianSuper collects your personal information including employment history and other information during the recruitment process either directly from you or from recruiters.
For non-members, the way AustralianSuper collects
your personal information will depend on the type of service or information you
require from us. Typically, we will collect your personal information directly
from you if you are a non-member.
Once your details have been recorded by our administrator, your original application is securely stored based on the following application method:
- paper applications are held at our administrator’s document storage facility on our behalf
- online applications are stored within our secure electronic network.
Within AustralianSuper and our administrator, access to your information is restricted to staff who require the information to administer your account and provide information and services to you. A system of passwords and different levels of access is used to protect the information held on the system.
You may choose to remain anonymous or use a pseudonym when interacting with AustralianSuper, unless it is impracticable for AustralianSuper to deal with you without you identifying yourself.
4. What are the purposes for which AustralianSuper collects, holds, uses and discloses personal information?
The personal information we collect will be used by AustralianSuper and its staff to:
- open and administer your super and insurance accounts, and keep you informed about your super and insurance and opportunities available to you as a Fund member
- ensure you’re eligible for products and services (including insurance)
- help you combine your super accounts and check if you have lost super (when you ask us to)
- provide financial education
- help improve our products and services
- undertake market research, member data analysis and direct marketing activities
- manage and resolve complaints made
- report information required by law or regulations
- perform any other appropriate related functions.
For employment candidates, AustralianSuper collects your personal information for recruitment purposes, to manage your employment application and, if you are successfully placed in a position at AustralianSuper, your ongoing employment.
For non-members, we will only collect the personal
information necessary for us to provide the relevant service or information
that you require from us. For example, if you attend an AustralianSuper event,
we may collect the following kinds of personal information from you so that we
can manage your attendance at the event: your name, address, email address and
If AustralianSuper can’t collect your personal information from you it may be difficult to perform the activities listed above.
If you submit incomplete or inaccurate information to our insurers, they may not be able to provide you with the insurance cover you are seeking, or complete their assessment of your insurance-related matters.
5. Why does AustralianSuper ask you to nominate your dependants for death benefits?
You are asked to advise AustralianSuper of the
names and addresses of the persons who you would like to receive your
superannuation in the event of your death. This information assists us to
distribute your death benefit fairly to your dependants or to your legal
personal representative (which means the executor or administrator of your estate).
You can make a “non-binding” or “binding” nomination.
If you make a non-binding nomination,
we will take your
wishes into account, but will also look at all your dependants at the date of
your death. Advising us about your relationship with the persons you nominate
is not required for a non-binding nomination if you consider
this to be an unreasonably intrusive request.
If you make a binding nomination, we will pay your
death benefit in accordance with your wishes, so long as your nomination is
valid. We need to know the nature of your relationship with the persons you
nominate in order to determine whether your nomination is valid. As such, you
will need to advise us about your relationship with the persons you nominate in
order to make a binding nomination.
6. To whom does AustralianSuper disclose personal information?
We will only share your personal information:
any third party on specific matters if you have consented to the
required by law or regulations, by Courts/Tribunals, or Government or
service providers/third parties that we need to deal with for the purposes
described in section 4 above including: our administrator, insurers, your
employer, mail houses, independent consultants and market research
companies, auditors, actuaries and lawyers, web hosting companies, web and
application developers, online calculator providers, our Member Direct
platform partners, other superannuation, pension and investment fund
trustees or administrators if you transfer your investment to another
fund, and other organisations for the purposes described in section 4
Where you provide your personal details for the purpose of online data verification, our third party service provider will use your details for this purpose. Your information will be subject to an information match request in relation to relevant official record holder information and a corresponding information match result will be provided via the use of third party systems.
If you die while you are an AustralianSuper member,
AustralianSuper may share details about your super and insurance with your
dependants and legal personal representative (which means the executor or
administrator of your estate) as appropriate. The information we share may
include the names of your nominated beneficiaries, your account balance and any
insurance amount payable.
In the event that you claim an insurance benefit for either Total and Permanent Disablement or Income Protection (Temporary Disablement):
- the relevant insurer may collect personal information from or about you
and may provide your personal information to AustralianSuper and our administrator,
to assist with the assessment and administration of the insurance claim
- the insurers may also pass information to claims investigators, medical practitioners, reinsurers, insurance reference bureaus and certain organisations to whom they outsource some functions. This will be set out in the relevant insurer’s privacy statement.
If your insurance claim is declined and you take
legal action or complain to an external dispute resolution body, AustralianSuper
and our service providers must, on request, provide your personal details and
information about your health to legal representatives of AustralianSuper and
the insurer, officers of the Australian Financial Complaints
Authority (AFCA) and Court officials.
For employment candidates, AustralianSuper may
disclose your personal information to referees, recruiters and employment
screening service providers for the purposes of considering your application
Our administrator is Australian Administration
be found at http://linkgroup.com/docs/Link_Group_Privacy_Policy.pdf. Our main insurer
7. Is AustralianSuper likely
to disclose personal information to overseas recipients?
Our administrator may use overseas service providers located in countries
including India and the Philippines for aspects of fund administration (a
Other instances where your personal information may
be accessed by an Australian service provider that sub-contracts certain
services overseas, or by an overseas service provider include:
administer the Member Direct investment option. Some of these services are
provided on behalf of UBS Securities Australia Limited (UBS) out of New
Zealand and the Czech Republic
following an interaction that you have had with us, we send you a text
message or email asking to you to participate in a survey designed to help
us improve the services we offer you. Your personal information, including
your name, email address and phone number will be provided to our service
provider to facilitate this survey. Our service provider operates out of
Canada and the UK.
8. How can you manage your
communications with AustralianSuper?
Unless you have asked us not to, we may send you regular communications
about products or services that are related to your AustralianSuper membership
and other opportunities available to you as a Fund member.
If you do not wish to receive such information, or previously indicated that you would like to and have now changed your mind, you can log-in to your account and head to the “Manage my Communications” section to update your profile, or click the unsubscribe link within the email you receive.
9. What information does AustralianSuper collect when you browse our website?
The information we collect about you depends on how
you use the AustralianSuper website.
If you visit an unsecured area of the website (an
area where you aren’t required to log-in) to read or download information, the
only information recorded by us will be the date and time of your visit to the
site, the pages viewed, the operating system in use, your geo-location and any
information downloaded. We won’t record information that allows us to identify
you, unless you provide your personal information via a web form.
The secure pages of the AustralianSuper website (where
small text file sent to the user’s browser that allows the web page server to
retrieve information from the computer. Cookies can either be temporary session
cookies, or stored permanently on a computer. They are used for a range of
purposes, including security and personalising services.
pages of the website (where log-ins are not required) to obtain information
regarding the use of the website and to deliver relevant information to you. By
using the website you agree to AustralianSuper’s use of technology of this
type. You can configure your preferences and options in your browser to reject
all cookies, however this means you may be unable to view secure pages of the
AustralianSuper uses “session” cookies for
analytical purposes. These cookies gather visitor behavioural information for
analytical purposes. This information is not used to track a visitor, but is
instead reported in aggregate to ensure the information delivered to a person
via our website is relevant to the person accessing it. If the visitor is
registered as a member on our website, they are allocated a unique tracking
identification code, however, a third party cannot identify that visitor from
the tracking identification code.
Third party cookies are also used on our website
including the following:
Analytics cookies allows the identification of unique users across
browsing sessions, but it cannot identify unique users across different
browsers or devices
cookies are used by Adobe Systems Incorporated to track settings and
information on how visitors use the Adobe Flash application
Click Advertising cookie is used to track delivery of advertisements and
which advertisements have been displayed to a particular user
is a Flash cookie to track video views and player settings for the
Media-Server Flash video player
tracks information on the video and browser settings of visitors.
AustralianSuper’s website has links to other
internet sites. Once you leave our website, the guidelines of this privacy
policy no longer apply. Please read carefully the relevant privacy policies or
terms and conditions governing these linked sites to ensure your privacy is
Our website may also contain links to the websites
of our third party providers of online advice tools. These third party websites
may collect information about you, to which AustralianSuper may have access.
party service provider.
or Privacy Collection Statement?
privacy collection statement from time to time. We will post any changes on the
relevant pages of the AustralianSuper website (www.australiansuper.com).
11. How can you access and seek correction of your personal information and lodge privacy complaints?
In order to keep your personal information as current as possible, we ask that you let us know of any changes to your personal details.
You may ask to see the personal information we hold about you and to have it corrected if necessary. We will need to verify your identity before giving you access.
We will respond to your request within a reasonable
period after the request is made, by either providing you with access or by
notifying you of our refusal to give you access.
In some circumstances, we may not be able to allow
you access to your personal information, for example, where:
- giving access would have an unreasonable impact on the privacy of other individuals
- the information relates to existing or anticipated legal proceedings
access would be against the law
- the information would reveal our commercially sensitive decision making process.
If we are unable to provide you with access to your personal information, we will notify you of the reasons for the refusal and the complaint mechanism available to you.
If we incur a cost in giving you access to your personal information, we may need to charge you for the associated cost(s).
If you would like to see the personal information we hold about you and have it corrected if necessary, please call us on 1300 300 273.
If you believe your privacy has been breached or you have a privacy complaint, you should write to:
AustralianSuper Privacy Officer
AustralianSuper Pty Ltd
Level 26, 50 Lonsdale Street
Melbourne Vic 3000
or email us at: www.australiansuper.com/email
We will review your complaint and respond within a reasonable period of time after we receive your complaint.
If you are not satisfied with the resolution of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Document last updated on: 31 October 2018