Keeping your super safe

We're committed to helping you protect your super. Learn about the simple steps you can take to protect your privacy and identity from theft.

Protecting your privacy and identity

Identity theft occurs when your personal information is used to carry out fraudulent activity, like accessing your AustralianSuper online account and attempting a withdrawal.

We have secure measures in place to ensure your super is safe. However, there are additional things you can do to reduce the risk of identity theft on your account.

 

Types of Superannuation scams

Fraudsters may claim to be from AustralianSuper, financial institutions, or a government department when they contact you. Often they will ask you for: 

  • Personal information, so they can use your identity to make a withdrawal from your account; or,
  • Contact you and offer to help you withdraw your super savings. This might be as one lump sum to an account that doesn’t belong to you, or as a withdrawal to a self-managed super fund.

By agreeing to such a scam you risk losing your super savings, or getting caught up in tax penalties as a result of withdrawing your super early.   

Beware of advertisements promoting early access to super, as well as unlicensed operators. You can verify licensed operators on the ASIC Connect website.   

 

Reporting scams

If you come across any unusual activity on your super account, please report it to us:

  • Contact us on 1300 300 273

If you have noticed unusual activity that’s not in relation to your AustralianSuper account, you can still report it to SCAMwatch, run by the Australian Competition & Consumer Commission (ACCC). 

For more information on online crime and how you can stay safe visit the ACORN website.         

 

Responsible Vulnerability Disclosure Statement

AustralianSuper takes the security of our member and user data very seriously and continually finds ways to protect our information and systems. If you believe you have discovered a potential or actual security vulnerability within AustralianSuper systems, website, mobile applications or one of our services or products, we would like you to let us know as soon as possible by sending an email to vulnerability@australiansuper.com

Please do not publicly disclose the details of any potential security vulnerabilities without express written consent from AustralianSuper.

We are committed to reviewing all information that are disclosed to us. We will do our best to address each issue in a timely manner and ask for your patience while we do so. We encourage responsible disclosures of any potential or actual security vulnerabilities and will not take legal action against security researchers who act in good faith in relation to the discovery and reporting of a potential security vulnerability, provided that all conduct is strictly in accordance with this statement. In the event of any non-compliance, we reserve all of our legal rights.

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