The AustralianSuper social media
communities - Facebook, LinkedIn and Twitter - are dedicated spaces managed by
AustralianSuper to help you understand super during your working years, and in
By participating in the AustralianSuper’s
social media communities, participants agree to adhere to our House Rules as
set out below (House Rules), which will evolve to meet our needs.
These House Rules keep our social
channels respectful, collaborative and valuable spaces for AustralianSuper members
and prospective members, followers and team moderators, who together make up
our social community.
Our values drive everything we do for
members, and everyone plays a part in keeping our community inclusive.
social media team act as moderators of this space. We’re here to support you, and
our team are online on weekdays between 9am - 5pm AEDT (excluding public
holidays). You can also reach our customer support team on 1300 300 273
weekdays 8am – 8pm (AEDT).
For more ways to get in touch, including more information about
making a complaint, visit: https://www.australiansuper.com/contact-us
We'll endeavour to:
- Answer questions to the best of our ability,
guiding comments to relevant pieces of helpful information. We will not provide
any personal financial product advice via our social media accounts. See
- Manage all personal information collected/provided
in accordance with applicable privacy laws and in accordance with AustralianSuper’s
If you have any questions in relation to our privacy practices or want to raise
a privacy complaint, please contact us at firstname.lastname@example.org.
- Take on board all feedback with integrity to
help improve our member experience.
- Remove posts that breach these rules, any
applicable laws or regulations or that we (in our sole discretion) consider contains
false information or which are (or potentially are) defamatory, disrespectful,
offensive, graphic, inappropriate, hateful, abusive, racial or promoting
criminal behaviours. This includes warning and/or banning serious or repeat
offenders from interacting.
- Remove third party solicitations or
advertisements. This includes promotion or endorsement of any financial,
commercial or non-governmental agency.
- Take reasonable steps to escalate complaints
about AustralianSuper or inquiries about members’ superannuation entitlements
in accordance with our complaints policy.
- Only ever ask you for information that we require to assist with your
social media enquiry, which may include personal information such as full name
and member number. If we can’t collect this information privately, it may be
difficult for us to assist. We will never send you an SMS or email linking
directly to a login page.
- Monitor posts for references to suicide
or self-harm. If a post raises concerns about your safety, we may try to
contact you to check that you and/or others are safe. If there are significant
concerns, we may also pass on the post to authorities who can help protect you
and/or others such as a crisis service or the police.
As participants of this space, it’s your responsibility to:
- Refrain from the use of profanity in any form.
- Be constructive and inclusive, not aggressive.
Think about the language you choose to use and how it might impact others
reading, including your family and friends.
- Not provide financial product advice, as this
can only be provided by persons authorised under an Australian Financial
- Not upload materials without full permission of
all subjects, authors or owners of the materials before uploading. While we
welcome contributions to our social media pages, we do not endorse the content
of those contributions. By uploading any materials, you declare that you have
all the required permissions to do so and that doing so will not breach any law
or anyone’s rights, including but not limited to confidentiality rights or
obligations or third-party intellectual property rights.
- Not share personal information publicly,
including address, phone number, email address, date of birth, bank or member
account details or amounts, tax file numbers or health information.
- Help us help you by providing the information we
need to safely verify your account details for further investigation.
- Refrain from spamming our social channels
with multiple or repetitive posts on the same topic. Any posts that
deliberately disrupt discussion and other participants’ access to our support
will be treated as spam and will be hidden and/or removed.
- Avoid asking for a response to questions
which have previously been answered.
AustralianSuper moderators work hard to keep conversations friendly, engaging, and helpful. If we feel a comment is harmful, we’ll take action.
We don’t, and you should not, tolerate:
- Personal Attacks. Discussions are encouraged,
but when disagreements turn into arguments, personal attacks should not be made
against us or other members of the community.
- Discrimination or prejudice based upon race,
colour, religion, creed, sex, sexual orientation, national origin, age,
disability, veteran status or any other personal characteristics protected by
law. These will be identified and removed from our page immediately.
- References to distressing subjects including
slang referring to illicit drugs, sexual acts, violence, anything illegal or socially
- Spam. Generally defined as an unsolicited electronic
message of a commercial nature with a purpose of offering, advertising or
promoting goods or services. Spam may include surveys, contests, invitations to
join ‘pyramid schemes’, chain letters and other commercial invitations or
- Criminal or Immoral Activity. Any mention of or
reference to criminal or immoral activity is not permitted, including but not
limited to illegal drug use, prostitution, fraud, stalking, extortion,
terrorism and any threat of violence against another user.
This is not a comprehensive list and we reserve our rights
to take any action in line with our values to keep our social channels
respectful, collaborative and valuable spaces. If we see any of the above
behaviour, AustralianSuper moderators reserve the right to, among other things:
- Hide the interaction
- Restrict member’s ability to post
- Remove the post or member from our community completely
If you witness any of the above behaviour, email email@example.com
on our social media accounts is general information only. We haven’t taken into
account your needs or personal objectives when providing the information. Before
making a decision about AustralianSuper, you should think about your financial
requirements and refer to the relevant Product Disclosure Statement available
at australiansuper.com/pds or by calling 1300 300 273. A Target
Market Determination (TMD) is a document that outlines the target market a
product has been designed for. Find the TMDs at australiansuper.com/tmd. AustralianSuper Pty Ltd, ABN 94 006 457 987,
AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.