Transitioning to the new Employer Portal

Thank you everyone for joining us today.

My name is Erin and I'll be your moderator for the session as the team take you through the key features of the Employer Portal and what you need to know and do for a smooth transition.

AustralianSuper acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community.

We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islanders peoples.

Today I'm coming to you from the lands of the Turrbal people on the north side of the Brisbane River, or the Brown Snake as we affectionately refer to it.

I'll be joined by presenters on the lands of the Turrbal people on the north side of the Brisbane River, the Yuggera people on the south side of the Brisbane River and people on the lands of the Bunarung people of the Kulin Nation.

Before we begin, I'd like to draw your attention to some important information about today's session.

The information is correct at the date of preparation and may be subject to change.

This may include general financial advice which doesn't take into account your personal objectives, situation or needs.

The clearing house is a financial product offered by ClickSuper Pty Ltd, trading as Wrkr PAY.

Please read the relevant Product Disclosure Statement and Financial Services Guide before making a decision.

I'll now pass over to Luke Fraser who will get today's proceedings underway.

Thanks, Erin, and hello everyone and thanks again for joining us this afternoon to talk about AustralianSuper’s new Employer Portal.

Your attendance here today gives you advanced access to the new portal as well as high touch support, ensuring that you're well placed to navigate the upcoming Payday Super changes.

Working with you also gives us some valuable insights and helps us to deliver a seamless transition when we officially launch the new portal to all AustralianSuper employers.

Now, as Erin said, my name is Luke Fraser.

I'm the Head of Workplace Partnerships here at AustralianSuper and my team work really closely with employers, with bookkeepers and with payroll providers.

And really, at the heart of it, our goal is to make your day-to-day super processes as straightforward as possible.

Now supporting us in the background today we have the Business Services and Marketing teams, the clearing house project team, and representatives from Wrkr PAY.

You'll see Mike Collins on the screen.

He's our Product Owner of B2B channels and he'll take you through a live demonstration and an overview of the portal and its key features.

He'll touch on things like what to expect on your first login, the steps to make your first contribution and where you can find help and support within the portal.

Thanks Mike.

And after that, we'll hand over to Brent Caldow, our Manager of Business Payments and Support.

He'll run through the transition milestones and share a readiness checklist and then let you know where you can get some more information on support and resources.

We will have time for question and answers at the end of the session, but as we move through, feel free to pop questions into the Q&A chat during the demo and we'll circle back to them at the end of the session.

I also want to let you know that there will be a recording made available on the Employer Portal web page in the next few days.

So, why are we here?

Well, just like consumers, we're seeing the digital adoption by businesses really accelerating.

We're seeing businesses increasingly invest in digital systems to streamline their operations, automate routine tasks, and really enhance their productivity.

In line with these increasing expectations, we're committed to delivering a world class local service and support for our business partners like those of you on the call today.

This includes a dedicated support team and service team for our business partners.

It includes educational resources and investing in digital administration tools, much like the Employer Portal you're going to see today, ultimately wanting to support your compliance management for superannuation.

Again, our aim is to make it easier for you to meet your obligations so that you can just focus on running your business now.

The importance of improving digital systems is further underpinned by the recent Payday Super reforms, commencing on 1 July 2026.

Not far now.

Payday Super will be one of the most significant shifts in how superannuation is administered in years, and it's really designed to tackle unpaid super and improve member retirement outcomes.

These reforms will see super payments align with pay runs with contributions generally expected to be in employee super funds within seven business days of pay day.

There are some limited extensions for new starters for a regular payment and for choice of fund changes for existing employees.

Now for AustralianSuper. Our modelling shows us we're expecting about a 350% increase in payment volumes and super funds, like AustralianSuper and others, we'll either have to allocate or return those contributions in a much tighter time frame than we have today.

Now I know that sounds like a lot of change.

The good news is, is we're here to help.

And part of making this easier for you is the investment in the new Employer Portal we're talking about today.

It has been built to help make super payments easier.

Firstly, it supports easier capture of data, and that will cut the work required.

It'll enable real time validation, much clearer error messages and that will reduce the likelihood of rejections and speed up that reconciliation process.

It'll also help handle stapling and choice of fund far cleaner and simpler.

The platform allows you as a business to request an employee staple fund details from the ATO, capture their employee choice, and keep a really strong digital audit trail.

It'll also help with validating an employee’s super fund details upfront.

So in line with the changes that we're seeing from a SuperStream perspective from 1 July 2026, the platform will be able to confirm member and fund details before you submit your contribution, so that those contributions land the first time.

This is obviously tied to the rollout or the broader rollout of SuperStream, but we think it will help minimise the number of rejections we're seeing.

And last, but certainly not least, it will also support the new SuperStream file and error messaging framework so that issues are easy to spot upfront and we can resolve them really quickly.

I know that's a lot to digest.

I'm now going to hand over to Mike Collins, who for the next 20 minutes will give you a preview into the Employer Portal, how it works, how it all brings it together, and what it's going to look like in a Payday Super environment.

So Mike, over to you.

Thank you very much Luke and thank you everyone for giving me the opportunity to share the Employer Portal with you today.

It is a really exciting day to share the functionality and explain what to expect.

I would just make the point that the portal is actually live and working.

So you're not, you're not canaries here.

We can prove that it is working.

It has been piloted for a little while.

So we are looking to get your feedback around some additional functionality that we're adding into it.

And that'll become a little bit clearer as I demonstrate what the steps involved in migration and onboarding are.

Some of the other things that I'll do in the live demo is take you through the core functionality such as making a contribution, setting up employees and how to manage those employees if they're no longer with the organisation.

There are some administration tasks as well.

And, obviously, some really good help and support.

Notwithstanding the items that Brent will talk about later, I'll show you how you can get access to a great array of self-help material within the portal.

I'll do this in a couple of ways.

First of all, I'll go through a live demonstration using the test environment for the portal.

And then secondly, I'll take you through what's called a prototype, but it's basically a bunch of screenshots that will explain the experience that you'll see when you are setting up for the first time.

It's easier to do it using those screenshots than it would be to create a fake account to show you.

That's why we'll do it that way.

I'll share my screen here and hopefully that all pops on the screen for everyone to see.

Do you see my head there?

That's disconcerting, right?

 I'm going to toggle that button there.

 I think we can see that now on the screen, right?

Thank you.

I've got a thumbs up.

So the very first thing I want to do is log into this environment.

Now again, this is actually a test environment.

So all of the data that you're going to see in here is completely make believe.

We're not sharing any employer’s secrets at all.

It's very important we keep that safe.

Now as you saw when I was doing that, I had a password and I had a six-digit code sent to my mobile phone for multi-factor authentication purposes.

I went through it so quickly.

And you will be able to as well.

But there is also the possibility of using a Google Authenticator as an authenticator app instead of mobile phones if you'd rather have your 6-digit codes that way.

This screen that I've landed on here is the sort of screen that you'd see if you have more than one entity that you looked after.

And in our test environment, if you're an accountant or a bookkeeper, you'd see something like this where you're managing multiple clients.

Or if you're in an organisation that has multiple distinct entities, you could view them in this way.

The way I like to think of it, is like a Netflix profile, you just simply toggle onto the one that you want, and you can then go into what you see as the dashboard here.

And this is a quick glance view of the key information.

So Annette, at a glance, their most recent contributions and recent employee activity.

But if you see up here on this left-hand side, we have a much more detailed menu, and you can drill into those.

So I'll quickly go through those aspects that I was articulating earlier so you can get a real sense as to what the functionality looks like in this one.

We've got a bunch of previous contributions, some awaiting payments, and one that's in draft.

But I want to show you what it looks like for a brand-new contribution.

Clicking on this big purple button here.

And this will be the same pattern across the number of screens.

So if you've got a new staff member, you'll see that as well when we get to that screen.

So the first thing that we'll see here is that we've got file upload and manual grid.

So the two different ways to make a contribution.

Manual grid, you're essentially listing the employees and putting it manually, much like the term suggests.

If you're going to do a file upload, you can upload a file simply.

Select the contribution.

We can derive it from the file.

Then upload that file. I will find this one here, a test file to use, and you can add in a description if you will as well, completely optional, of course.

Clicking next here will then take it through into the next screen where it will essentially pull the details out of that file and present them in the grid view so you can review them if need be or drill into them if you need a little bit more detail.

It's at this screen here that you would see if there's any issues.

If you've got a missing self-managed super fund, if they're not registered for instance, that would alert you at this point.

Or if there were any formatting issues associated with the data that's been uploaded, it will come through as an error.

So if there's a critical piece of detail missing, it would display here as an error.

But in this case, this file is nice and clean and will go through. Clicking next, will show a summary screen.

A quick review before for authorisation and submitting will go through.

If you have configured an authorisation rule, you might need one or two or even three additional people to sign off on the contribution, you wouldn't be submitting.

You would be sending for authorisation at this point.

So we'll submit here.

And what that then does is it will say that the payment is ready.

And because we've configured in this, this employer - their preferred payment method is via BPAY, you will have these instructions.

There are other payment methods available such as EFT as well.

So this is a direct credit, and it is possible to set up a direct debit bank account as well.

And I'll go through a little bit more about those steps that would be involved later with the setup pages.

We are seeing that most employers are using the EFT option, and you know you might find yourself finding that convenient for you as well.

When you do make those payments, what happens is the money comes into what's called a virtual bank account.

This is where the system is a little bit different in one respect to QuickSuper with the virtual bank account, each employer has their own individual BSB and account number.

So it's assigned to that employer, and you make that payment to that BSB and account number.

And because it's unique to you, there is no need for any payment reference numbers or getting any of that detail correct as the matching happens at the account level.

So that's going to simplify things and reduce any risk about getting the payment reference numbers incorrect.

And the money comes in here and then it funds those contributions.

So if I go back to the contribution’s menu, easy toggling as I was suggesting, we can see that this one's awaiting payment now.

If I were to pay via BPAY, that would then go into a status of reconciled and then sent to the funds like these other ones have been.

I'll quickly touch on employees.

So the portal is much more than just making contributions.

It's also a mechanism for managing employees.

So you might have some of these staff here, these ones have been added because they've been part of a contribution file, but there are other ways to add staff members as well.

But Janis Joplin here may have actually finished with the organisation.

So I can add in a date and she finished yesterday, retired.

What's the risk?

Select cease employment and then it will update that listing there.

The employee will be ceased, and we'll go to the top of the list from activity to add a new employee.

There's a couple of options and one of them is brand new for AustralianSuper and something we're very excited by.

I'll start with the non-new one, the manual input.

You can simply go through and add in all of the details that you need to about that employee.

Always good to use their personal email address rather than their work one.

If you know their fund details, you can select yes and clicking through here, you can actually add either their SMSF or APRA fund or default.

If you don't know what fund they are with.

As Luke was saying earlier, it is possible to do a stapling look up.

You can request this stapled from the ATO.

There is an important step for making that work and we'll go into that in a moment.

But I'm going to go back here and I'm going to show something that is a little bit new for online onboarding.

The same information can be captured, but you're actually involving your new employee in this process.

So the process starts with adding a few personal details.

Whether or not you want to collect the TFN from them or their bank account details is up to you.

You can toggle on each of these options.

And again, the superannuation choice, if you collect all of those, if you took all of those things, what will happen is you pop in enough personal information to be able to start the process, put in their personal email, the details that you see here, and then you click next.

And what it will do is it will generate an email out to that individual and it will ask them to supply that information in a secure online portal.

There is the possibility of branding that with your own organisation, two of your organisation colours so it looks as though it's come directly from the organisation and it’s certainly a very good welcoming experience.

And the employee when they're going through the superannuation choice elements will have the option of using any existing fund if they want to pop in the details, to do a staple choice look up if they don't know who they're with, or to select AustralianSuper as a default option.

I won't go through that in the interest of time, in complete detail, I'll go back to the menu.

Reports are available at the moment.

We've got an employee report which is essentially an export of the employees listing.

It is also possible to go into a contribution and to look at the details of a contribution and to export the details of that contribution here.

And this is a really good example of one of those where there was an error message.

It was not an error, a warning message.

So warnings will still process.

They're just helpful reminders about what information could be supplied next time to avoid any issues.

And that will be important in a Payday Super context, as Luke was saying, where those returns can happen, although that processing needs to happen much more frequently and on shorter time frames, it's more important to get the data right up front.

So these warnings and errors guide you as to what you need to be able to do to fix those.

To avoid those situations, we'll come on to the administration menu very quickly before jumping on to support.

In here, there is a bunch of information that you can toggle only if you're an administrator role, and there are a few different role types available here.

We can see a few different names, but you can see here the different role types.

If I look at this particular user, these are the role types that are available.

So as an administrator, you can do pretty much do most things.

They may also be a contributions user or a contributions authoriser.

You can actually be multiple roles, and you just tick those as appropriate.

If you wanted a definition of what those roles meant, there is the ability to draw and dive into that a little bit more in the same sort of process.

If I want to invite a new user because I've had a new person join my payroll team, for instance, this is how I'll do it.

You pop in those details, select the role, and then an invitation will go out to that individual and ask them to set up to access it.

Now you can configure the users based on each entity that you want to have in there.

Some organisations like to have, maybe a different organisation set up for paying the C-Suite.

I'll make that up.

But yes, a group of employees.

And you might restrict the access around user access to only those that need to do that.

So it's fully catered to that sort of scenario in the portal.

Other settings, we had a brief look at this before around contribution settings.

Many of these are part of the Quickstart checklist that I'll take you through in a moment.

But it is possible to, to review these.

If I didn't want to pay via BPAY, for instance, and wanted to change that to EFT, this is where I'll come to make that change in the system, but I won't do it now for the simplicity purposes.

And lastly, the thing in the live portal that I really wanted to demonstrate is this very, very comprehensive self-help guide.

So there are a lot of things that you might want to be reminded of, despite how intuitive it comes across that you might want some more information on.

For example, set up contribution payments, how would I do that?

I can click in here and there is actually an interactive demo for most of these how to guides within the portal.

So there is actually a video here, so we can select that and then it will tell us how to change it.

If you didn't capture everything that I was showing in this demo, there is the ability to always come back and go into this self-help guide just located with this little help icon up in the portal.

And there is a wealth of information to draw on.

I will pivot now to sharing what your experience is going to look like when your invitation email comes via email to get started and onboard with the portal.

First of all, you'll receive an email similar to this.

And this is that screenshot prototype that I was talking about earlier.

It can be a little bit temperamental at times.

So I'll, I'll get the excuses in upfront.

If it does misbehave, I'll try and tame it, but it's not a live system, you'll get an email like this and it will say here's your ABN, here's your employer number, and here are the steps.

Simply clicking on the purple button will take you through to that next step.

Now the first stage is actually setting up your user profile.

So this is where you're popping in your name and email address.

We will check this against the email that we're expecting on our system.

We're essentially working on a whitelist here and we're using the email addresses that are current in QuickSuper for that.

And you'll accept the terms and conditions and privacy policy.

You'll need to verify that email address and that you have access to that email as well.

So we'll send this 6-digit code to your email, and you'll need to enter in those six digits here.

And then you'll need to set up your password.

So this is a one-time thing, setting up the password.

After that you simply use it.

You'll follow the instructions here.

Now it's actually a minimum of thirteen characters, but as you type the password and you meet these rules, the green tick will appear.

So you know that you've met the password standard, entering it again to confirm it.

The next step is to set up your multi-factor authentication option.

Again, this is a one-time thing.

After that you'll simply enter in the codes when you're prompted.

So Google Authenticator is one option or using your mobile number.

So in this prototype we just simply enter in the mobile number, and it sends a code, a 6-digit code and then you're through.

At this point your user account has been created, and you then need to go through the steps to set up an organisation.

We, as I said, we will be sending the invite to the person that's already administrator from what we can deduce in QuickSuper.

So we're fairly confident you'll be the right person to set this up, but you'll need to acknowledge that you have that authority on behalf of the organisation.

Moving through, adding in your ABN and then it will pull through those details.

Now this is where it gets very important.

You'll need to use existing account.

So clicking this tile that says existing account here, you'll be prompted to enter in that employer number that is contained in the email.

And you'll be able to go through that process.

Just a quick check to make sure all the details that we've prepopulated here are correct or if we haven't prepopulated them that they are added in.

You can over type anything that is in here after the next step, simply the same again.

Confirming the details if they're prepopulated or adjusting them if they're not correct or adding in any blank information.

But there's only a few steps on this particular page.

Payment frequency is something you might want to look at given the movement to Payday Super and the increased frequency for many employers with their pay day requirements, you might want to select that.

I'm going to select monthly go through to next.

At this stage there will be some terms and conditions.

You can download these and access them to read them.

You can also access them at a later point where at any time from within the portal and you'll always have the latest version there.

And if there is a version update, you'll be prompted to agree to those changes.

So simply ticking the boxes on each of these and through the next and then it's just the final check in the review section to make sure everything is correct and then submit.

At this point, at this juncture, you will now, you have now set the organisation up with the Employer Portal.

So you've activated your account, but you haven't necessarily gone through everything that you will need to do in order to be able to make your first contribution.

There's a few items that you'll need to complete in our Quickstart checklist.

Once you've done that, you're ready to go.

And those key items are actually highlighted with these red exclamation marks.

I will just show you quickly what's involved.

We will populate your user list based on the users that we have identified in QuickSuper and or the business portal if you happen to use that platform as well.

You'll need to check though to make sure that those users are still current.

We know that some organisations perhaps haven't got round to updating some of those names and then they might have left the organisation or may no longer be in that current role.

So you'll need to check that if they're not a user, you'll click...

here and you'll remove them.

But let's assume Jim is indeed still with the organisation and does indeed need to use the platform.

You'll go through the invite process similar to what I was showing you before and you'll need to assign the role appropriate to Jim and send the invite.

OK, at that point, the next step is to add your employees.

So for all the employees that are currently set up in QuickSuper, we've created a provision to auto populate, and I guess synchronise those over into the portal.

So you'll click on this button here.

The first thing that we need to do is do an identity check because we're dealing with sensitive data here.

We do need to do an identity check, and it'll be something along these lines with this experience.

You need to do this on a mobile phone, hence the QR code, but we'll click on that.

You'll take a photo of your driver's licence or passport and on the back as well if it's a driver's licence and you'll need to do a selfie video.

So what this does, it proves you are who you are, and that it's not someone trying to gain access to that information.

Once that identity is verified...

the population process will start.

Depending on how many employees you've got in QuickSuper, that could be completed within a minute, or it could take a little bit longer.

And once it is complete, you'll receive an email to that effect.

OK, so that's really handy and this is what it will look like once it has come through.

Really handy if you don't use contribution files to make those payments.

If you do use the manual grid, having the employee data populated is going to save you a lot of time repopulating it and also cut out the risk of translation or typing errors that can creep in.

It is also important for ensuring the files that you use, if you do use those, ensure they are processed correctly and avoid any errors creeping in.

So your existing files should work, and this is part of that process to ensure it does.

The next step is setting up a contribution payment.

Fairly straightforward, but you'll be asked to select from the options here.

Selecting EFT or BPAY will complete the process.

If you do select direct debit, there's some additional steps involved, the first one being confirming that you are the authorised person.

That basically means you have access to the bank account, right?

One of the steps that you will need to go through is that identity check.

Unfortunately, if you are doing this, you'll have to do it in addition to the identity check for the employee, then download.

That is something we will iron out, but it won't be ironed out unfortunately by the time you do it.

So you click on this step here, identity check but I won't go through that detail.

There's a direct debit authority and then there's the verifying of the bank account.

So what that process involves is we send a one cent transaction to your bank account that you've nominated.

There will be a payment reference number in that transaction, and you will need to enter that code into the platform.

This simply confirms that you do have access to that bank account in order to make that transaction.

I'm going to have to click through it quickly to get to the next step.

So direct debit authority, download, acknowledge, tick the boxes there and then that verification code going into that step. This is only relevant if you're setting up direct debit as your payment option.

If you're selecting EFT or BPAY, you won't have to go through those steps.

The last critical step in the readiness to be able to make a contribution, is the refund account.

The refund account is similar in terms of the direct debit setup.

If you've already done the direct debit setup, you won't have to go through the IDV - the identity check verification, again.

But if you haven't, you will need to do this.

So again, selecting you are the right person, you'll need to verify the identity.

I'm going to click through to it.

You've seen it before.

You'll need to enter in that bank account number, and this is why you need to have access to that bank account.

Or you can refer to someone, say in the finance team to do the step, if need be. Pop in those details and then we'll send that one cent transaction to you.

Now this is an anti-fraud security measure and is one of the many security measures associated with the portal and it's designed to keep your money safe.

And in the case of data protection, it's designed to keep your employee’s data safe as well.

So going into the refund settings, you can see that that's been loaded.

It can be changed at a later point if say you were to change bank accounts.

A few other things that aren't critical but are good and recommended to do.

Setting up a reviewing, the authorisation settings.

It is by default, toggled off and you can toggle it on. You can have a rule of either one, two or three authorisers who are set up to authorise a payment.

You would need to make sure you've got the right number of users with that permission to enable that.

Going back to the dashboard here, stapling service is a really important step as well.

This is necessary to complete if you want to enable the ATO lookup for stapling. Either when you're creating the accounts for employees or if the employees themselves are going through their online journey.

So you will need to log into the ATO access manager.

There is a unique software ID that will be provided and essentially like Bluetooth, you pair these two things together, so it recognises the Employer Portal belongs to you and then you're ready to make a contribution.

I won't go through that because I've already shown you what's involved in making a contribution.

I will take a pause and hand over to Brent Caldow who will talk through some of the support aspects available to you and what you can expect.

And if there are any questions around the portal, I look forward to those and answering them later for you.

Thank you.

Thanks Mike for the demo.

That was fantastic and good day everyone.

My name is Brent Caldow and I'm the manager of the new Business Payments and Support team here at AustralianSuper.

My team will work closely with employers and internal partners to ensure your contribution processes run smoothly, especially as we transition through to the Payday Super environment.

To wrap up today's session, I'll walk you through what's next, how the transition will unfold and what you can do to get ready, and the support you can expect from us.

This slide gives you a high-level indication of the different stages of the transition and when they'll occur.

Back in September, we commenced the transition with preparation and due diligence, followed by piloting the new Employer Portal with selected employers.

After incorporating feedback, we begun the broader transition from QuickSuper to the new Employer Portal, working through employees in stages, which leads us to today.

Our goal is to complete the transition ahead of Payday Super starting on 1 July 2026.

That way, when superannuation guarantee contributions need to align with Payday, you'll already be confident with your new processes and the clearing house.

Now I just want you to know that these dates are indicative and will be refined as we go, but it gives you a sense of the journey from where we started to today through to full adoption.

Now let's move on to some things that will help set you up for success.

We recommend nominating a lead and backup for this transition.

These will be your setup owners and our main contacts.

Then confirm the basics like your ABN or WPN and your AustralianSuper Employer number to avoid any surprises during the registration process.

From there, it's all about the setup and testing.

Create your admin login in the Employer Portal once you receive the invitation and enable multi-factor authentication.

Add your users and assign roles so the right people can prepare, approve, and reconcile contributions.

You'll also need to complete the Quickstart checklist, which Mike took us through earlier and is shown on the dashboard of the Employer Portal.

Here's your payment method and then when ready, work out how you're going to submit your contributions, whether that's via a file upload or by manually creating a batch within the Employer Portal.

Agree on your reconciliation processes, who exports reports, who matches them back to payroll and bank records, and make sure your internal team knows where to log in and who to contact with any questions.

Create this checklist as your run sheet to ensure your first contribution in the new Employer Portal is smooth and on time.

Now there are a couple of next steps to keep in mind.

Keep an eye on your inbox for an email inviting you to begin the Employer Portal registration process.

That's when you'll register, log in, assign users, and complete the Quickstart checklist.

Once you're set up, you can use the new Employer Portal for your ongoing super contribution administration.

And finally, the support and resources.

We really want to make sure that you're aware that you're not doing this alone.

We've created a dedicated Employer Portal web page with transition information, timelines, FAQs, and links to helpful resources.

In addition, we've created a comprehensive email program.

To guide you through each stage, you have access to dedicated support, including the Business Services team and of course the Business Payments and Support team, which I lead, to answer any questions or troubleshoot any issues that you may have.

The portal itself also includes built in help prompts and alerts to guide you through each step as you complete your super admin tasks.

So the message I'd like to leave with you is this, there's a clear plan, a clear timeline and strong support around you as we move to a new Employer Portal and clearing house.

Thank you for spending your time with us.

We hope that the session helped you understand the new Employer Portal and how it will support you to meet your Payday Super obligations.

We'll add the recording to the Employer Portal web page in the next few days, but we'd really appreciate it if you could take a few minutes of your time and ask you to complete this short survey by scanning the QR code on the screen.

As was mentioned a couple of times today, we'll be sending out an email with the checklist and that will also include the survey.

So if you don't have time now, we'd really appreciate your feedback then.

I want you to rest assured that we have a strong service, support and project team underpinning this transition, and we're excited to be working closely with you to deliver a better experience for you and your employees.

If you need a hand, please reach out to your Business Services Manager or the Business Payments and Support team.

We appreciate your partnership and look forward to helping you make your super administration faster, simpler, and more secure.

Thank you.