Your new member portal has arrived

Updated 7 March 2023

View all my accounts

We’re aware some members are unable to view all their accounts when they login. Until resolved, you can still access all your accounts online under separate logins. 

Find out more

Withdrawal forms

If you’ve reached preservation age or if you have unrestricted super, you can make a withdrawal from your account by logging into your account and using the online forms.

If you’ve already requested a withdrawal using a pdf form, submitting a withdrawal request via the online form won’t replace the request already submitted – an additional withdrawal may be processed.

For details view the FAQ How can I make a withdrawal?

Change your payment details

If you have a Choice Income account, you can change your income payment details online by logging into your account.

If you have a TTR Income account and wish to change your income payment details, you will need to download, complete and submit a form to change your payment amount and/or frequency.

For details view the FAQ How can I change my income payment details when I log into my account?

Login issues

If you’re having trouble logging in, please contact us and a consultant will assist you to troubleshoot the issue or escalate it to our technical team. As a result of an increased number of members contacting us, it’s taking longer to speak with a consultant over the phone or via online chat. We’ve redirected all available staff to assist members but understand this may be frustrating and we appreciate your patience.

Member Direct

While most members can now access Member Direct in the portal, we’re aware that a few are still unable login or transact on their account. During this time you can contact us and a consultant will assist you to make any investment changes.

Mobile app

Access to Member Direct via the mobile app has now been restored for most members.

You can now make withdrawals online or by downloading and completing the forms below.

Please submit your request once only by logging into your account, or downloading the form below .

For members with Choice Income or TTR Income accounts

You can make partial withdrawals online by following these steps:

1. Log into your account
2. Select ‘Transactions’ from the menu
3. Select ‘Make a withdrawal’.

You can also make partial or full withdrawals by downloading and completing the PDF forms listed below.

For members with super accounts

If you’ve reached preservation age or if you have unrestricted super, you can make an online withdrawal from your account by following these steps:

1. Log into your account
2. Select ‘Transactions’ from the menu
3. Select ‘Make a withdrawal’.

If you’ve already submitted a PDF form to us for a payment, do not submit another request online. If you do, this online request will be processed as an additional request. Should you have any questions about your submitted form, you can call 1300 300 273 from 8am to 8pm AEST/AEDT weekdays, however do note that wait times may be longer than usual due to high demand.

To request a financial hardship payment or transfer your super to another fund, download and complete the PDF form listed below:

You can return the completed form:

• By mailing to AustralianSuper, GPO Box 1901, Melbourne VIC 3001 or
• Uploading a copy via the website to australiansuper.com/email (Under Your enquiry select Online help as the reason and File upload as the enquiry topic. One form per upload)

If you have a Choice Income account, you can change your income payment details online by following these steps:

1. Log into your account
2. Select ‘Transactions’ from the menu
3. Select ‘Income payments’, then follow the prompts to change your payments.

If you have a TTR Income account and you wish to change your income payment details, you will need to download, complete and submit a form to change your payment amount and/or frequency.

To change income payment details for your TTR Income account, please

1. download the Change my details form,
2. complete sections 1, 5 and 6, and
3. submit a completed, signed and dated form by uploading a scanned copy via our website - visit australiansuper.com/email (Select enquiry type as Make a change and enquiry topic as TTR account. You’ll then have the option to attach your form to the email enquiry.)

Payments will start on the next available nominated pay date, once the application is fully processed manually. This may take up to 4 weeks, or longer in some circumstances. For details on payments see the Choice Income and the TTR Income Product Disclosure Statements (PDS) at australiansuper.com/pds.

We're committed to helping you protect your super. You can read our online security tips and how we protect your privacy and identity online security tips and how we protect your privacy

For most members there’s no change to login details. All you'll need is your username and password to log in. If we were unable to transfer your profile to the new portal, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT weekdays.

Unfortunately, we were unable to transfer some members profiles to the new portal. If you were affected, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT to speak with a consultant.

You can reset your password by clicking the Forgot username or password link on the login page.

We’re aware some members are unable to view all of their accounts when they login. Our technical team is working on a solution as a priority. In the meantime, you’ll need to register each of your accounts for online access.

You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT to speak with a consultant.

Unfortunately, we were unable to transfer some members profiles to the new portal. The letter you received tells you how to register again or contact us if you need to. You can register for online access here or contact us on 1300 300 273, 8am-8pm AEST/AEDT to speak with a consultant.

Daily performance is available to download as a CSV file under Our performance on the website.

In early 2023 we’ll be introducing more options for you to view and compare performance.