Experiencing issues?
Online access features
Staying on top of your super is now even easier

-
Show Transcript
Accessing your account online is the easiest way to stay on top of your super savings.
Setting up online access is simple and should only take a few minutes. You’ll need your member number handy and we’ll ask you to choose a username and password.
If you’ve already set up online access, but forgotten your password, we’ll send a one-time security code to your mobile phone or email.
From here, you can recover your login details and get access.
Once logged in, the dashboard on the home screen gives you a clear overview of your account in one place.
If you've just joined, you’ll see a pending dashboard. This guides you through your first contribution, helps send employers your super details, or allows you to transfer your super from another fund to your AustralianSuper account.
Once we receive your first contribution, your online access will be activated, and you’ll be able to
- View your account balance and transactions
- View and download your annual statement
- Update your personal details
- Review and change your investment options
- View your beneficiaries and update any non-binding nominations
- Change your payment amount and frequency*
- View a copy of your Centrelink schedule*
*Choice Income and TTR Income accounts.
Got more than one account? You can switch between your super and retirement income accounts using the Switch Accounts button.
Online access makes it easy to manage your super anywhere, anytime, to help make the most of what’s yours.
This information may be general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement available at australiansuper.com/pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd. AustralianSuper Pty Ltd, ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898
End Transcript
If you have any urgent issues with the portal, you can contact us on 1300 300 273 8am – 8pm AEST/AEDT weekdays. However, please note that our contact centre is experiencing higher than usual wait times. For less urgent queries, you can message us and we will respond to you as soon as we're able to.
FAQs
-
Experiencing issues?
Updated 7 March 2023
View all my accounts
We’re aware some members are unable to view all their accounts when they login. Until resolved, you can still access all your accounts online under separate logins.
Withdrawal forms
If you’ve reached preservation age or if you have unrestricted super, you can make a withdrawal from your account by logging into your account and using the online forms.
If you’ve already requested a withdrawal using a pdf form, submitting a withdrawal request via the online form won’t replace the request already submitted – an additional withdrawal may be processed.
For details view the FAQ How can I make a withdrawal?
Change your payment details
If you have a Choice Income account, you can change your income payment details online by logging into your account.
If you have a TTR Income account and wish to change your income payment details, you will need to download, complete and submit a form to change your payment amount and/or frequency.
For details view the FAQ How can I change my income payment details when I log into my account?
Login issues
If you’re having trouble logging in, please contact us and a consultant will assist you to troubleshoot the issue or escalate it to our technical team. As a result of an increased number of members contacting us, it’s taking longer to speak with a consultant over the phone or via online chat. We’ve redirected all available staff to assist members but understand this may be frustrating and we appreciate your patience.
Member Direct
While most members can now access Member Direct in the portal, we’re aware that a few are still unable login or transact on their account. During this time you can contact us and a consultant will assist you to make any investment changes.
Mobile app
Access to Member Direct via the mobile app has now been restored for most members.
-
How can I make a withdrawal?(3)
You can now make withdrawals online or by downloading and completing the forms below.
Please submit your request once only by logging into your account, or downloading the form below .
For members with Choice Income or TTR Income accounts
You can make partial withdrawals online by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Make a withdrawal’.
You can also make partial or full withdrawals by downloading and completing the PDF forms listed below.
Request a full withdrawal of your account - pdf, 215KB
Request a partial withdrawal of your account - pdf, 235KB
Apply for a payment (financial hardship) - pdf, 205KB
For members with super accounts
If you’ve reached preservation age or if you have unrestricted super, you can make an online withdrawal from your account by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Make a withdrawal’.
If you’ve already submitted a PDF form to us for a payment, do not submit another request online. If you do, this online request will be processed as an additional request. Should you have any questions about your submitted form, you can call 1300 300 273 from 8am to 8pm AEST/AEDT weekdays, however do note that wait times may be longer than usual due to high demand.
To request a financial hardship payment or transfer your super to another fund, download and complete the PDF form listed below:
Apply for a payment - pdf, 220KB
Apply for a payment (financial hardship) - pdf, 205KB
You can return the completed form:
- By mailing to AustralianSuper, GPO Box 1901, Melbourne VIC 3001 or
- Uploading a copy via the website to australiansuper.com/email (Under Your enquiry select Online help as the reason and File upload as the enquiry topic. One form per upload)
-
How can I change my income payment details when I log into my account?
If you have a Choice Income account, you can change your income payment details online by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Income payments’, then follow the prompts to change your payments.
If you have a TTR Income account and you wish to change your income payment details, you will need to download, complete and submit a form to change your payment amount and/or frequency.
To change income payment details for your TTR Income account, please
- download the Change my details form,
- complete sections 1, 5 and 6, and
- submit a completed, signed and dated form by uploading a scanned copy via our website - visit australiansuper.com/email (Select enquiry type as Make a change and enquiry topic as TTR account. You’ll then have the option to attach your form to the email enquiry.)
Payments will start on the next available nominated pay date, once the application is fully processed manually. This may take up to 4 weeks, or longer in some circumstances. For details on payments see the Choice Income and the TTR Income Product Disclosure Statements (PDS) at australiansuper.com/pds.
-
Is the member portal secure?
We're committed to helping you protect your super. You can read our online security tips and how we protect your privacy and identity online security tips and how we protect your privacy
-
Do I need to register again for access?
For most members there’s no change to login details. All you'll need is your username and password to log in. If we were unable to transfer your profile to the new portal, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT weekdays.
-
Why can’t I log in to my account?
Unfortunately, we were unable to transfer some members profiles to the new portal. If you were affected, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT to speak with a consultant.
-
How do I reset my password?
You can reset your password by clicking the Forgot username or password link on the login page.
-
Why can’t I see all my accounts when I log in?
We’re aware some members are unable to view all of their accounts when they login. Our technical team is working on a solution as a priority. In the meantime, you’ll need to register each of your accounts for online access.
You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT to speak with a consultant.
-
I received a letter/email asking me to register again – why?
Unfortunately, we were unable to transfer some members profiles to the new portal. The letter you received tells you how to register again or contact us if you need to. You can register for online access here or contact us on 1300 300 273, 8am-8pm AEST/AEDT to speak with a consultant.
-
Where can I find the daily performance graph?
Daily performance is available to download as a CSV file under Our performance on the website.
In early 2023 we’ll be introducing more options for you to view and compare performance.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.