25 November, 2022
If you’re a Choice Income or TTR Income member you can now access
your Centrelink schedule by logging into your account. Download your schedule
from the Transactions menu – Select ‘Income payments’ and then click the
Centrelink schedule link under ‘Actions’.
having trouble logging in, please contact us and a consultant will assist you to
troubleshoot the issue or escalate it to our technical team. As a result of an
increased number of members contacting us, it’s taking longer to speak with a
consultant over the phone or via online chat. We’ve redirected all available
staff to assist members but understand this may be frustrating and we
appreciate your patience.
We’ve identified some payments have not been made correctly due
to an error with the calculations in the new portal. This means some members
may have received an amount different to what they requested. The issue only
affects members who made a change to their pension payment in the portal
between 12 November and 18 November 2022.
We’ve removed the Change your payment detail form while the
issue is fixed and impacted members will be contacted directly.
FAQ How can I change my income payment details when I log into my account?
Reinstating the digital Withdrawal request forms is a high priority and
we hope to have them back online soon. During this time you can access the
forms you need below. View the FAQ How can I make a withdrawal?
most members can now access Member Direct in the portal, we’re aware that a few
are still unable login or transact on their account. During this time you can contact us and a consultant will assist you to
make any investment changes.
We’re working on restoring
access to Member Direct via the mobile app as a priority.