Compensation for delayed processing of your transaction request

AustralianSuper’s focus is on delivering the best possible advice, services, and support to members. We don’t always get everything right and we know some members haven’t received the service they expect and deserve. We’re committed to putting members first and we’ve responded and implemented some important changes to reduce the time to process transaction requests, both now and into the future.

We’ve found that some transaction requests made between September 2022 and May 2023 weren’t processed as quickly as they should’ve been. As the delay in processing the transaction resulted in a financial loss to your account, we’ve made or we’re making a payment to return your account to the position it would've been in had this delay not occurred.

You received a letter because we took longer than we should have to process a transaction request.

Your letter outlines:

  • how much we’ve compensated you
  • what you need to do (if any action is required), and
  • any tax considerations.

Contact us

Phone

1800 204 194
9am to 5pm AEST/AEDT weekdays

Mail

GPO Box 1901
MELBOURNE VIC 3001

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