Financial advice request

Requesting a call back for a member or non-member.

Whether you’re an AustralianSuper member or not, we have a range of advice options to help you achieve your best possible retirement outcome.

Getting Advice through AustralianSuper

What advice options are available? Member Non member
General advice - website Yes Yes
Personal financial advice – via phone / FEAT Yes No
Personal financial advice – in person (fee applies) Yes Yes

Advice Options available

General Advice

General information or advice is available on our website for free, including in factsheets and brochures and some on-line calculator tools. This general information is not tailored to members or prospective members’ personal circumstances.

Personal financial advice – over the phone (FEAT)

Where appropriate, members can receive some simple, personal advice relating to their AustralianSuper accounts over the phone.

This advice is provided by the Financial Education and Advice team (FEAT) licenced by Link Advice who partner with AustralianSuper to provide Phone Advice. Most of the advice provided is at no additional cost to the member. Some simple, personal advice like transitioning to retirement options or starting an income stream in retirement may be subject to a small fee. This is discussed before any work is started and agreed with the member before the adviser goes ahead.

Personal financial advice – in person

Financial Planners can help members and non-members by providing comprehensive, personal financial advice.

There are financial planners employed by AustralianSuper and licensed by Industry Fund Services (IFS) who provide this service. They are located in Perth, Brisbane, Sydney, Canberra, Hobart, Adelaide, Melbourne and Newcastle (NSW). They can meet in person, over the phone or via a video meeting. The first meeting is complimentary and general in nature. At this meeting, if personal financial advice is appropriate the planner will give a quote to prepare comprehensive financial advice and the member or non-member can decide whether to proceed.

AustralianSuper also has a network of registered, external financial planners who help members and non-members with more complex personal advice needs.

Pay for advice with super

  • Many members can choose to pay for advice by using savings drawn from their AustralianSuper account.

Further information about AustralianSuper advice options available can be found here.

Enter the member or non-member’s details.

The AustralianSuper advice appointments team will aim to be in touch within 2-3 days.
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