Compensation for delayed death benefit payment

AustralianSuper’s focus is on delivering the best possible advice, services, and support to members and their loved ones. We don’t always get everything right and we know some members and their loved ones haven’t received the service they expect and deserve. We are committed to putting members first and we’ve responded and implemented some important changes to reduce the time to assess and pay death benefit claims, both now and into the future.

The target payment date to pay most death benefit claims (including any death insurance benefit) is within 4 months of AustralianSuper receiving the death claim application form (or the first death claim application form where multiple claim application forms are received). Where we have taken longer than 4 months from this date to pay the death benefit (including any death insurance benefit), we’re returning impacted members’ accounts to the position they would have been in had processing delays not occurred.

This means any beneficiaries who received part, or all, of an impacted member’s death benefit will be eligible for a remediation payment.

You received a letter because we took longer than we should have to pay a death benefit for which you were a beneficiary.

Your letter outlines:

  • how we’ve calculated your remediation payment,
  • what you need to do (if any action is required), and
  • any tax considerations.

Email

Phone

03 9117 1205
9am to 5pm AEST/AEDT weekdays

Mail

Remediation Support team
AustralianSuper
Level 30
130 Lonsdale Street
MELBOURNE VIC 3000

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