If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body.
AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme.
Australian Financial Complaints Authority
Post: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Call: 1300 363 992