Online access features
-
View your account balance and transactions -
Update your personal details and communication preferences -
Share your account details with your employer -
View and change your investment options -
Manage your income payments (TTR Income and Choice Income) -
View your insurance cover and benefits
Staying on top of your super is now even easier
-
Show Transcript
Accessing your account online is the easiest way to stay on top of your super savings.
Setting up online access is simple and should only take a few minutes. You’ll need your member number handy and we’ll ask you to choose a username and password.
If you’ve already set up online access, but forgotten your password, we’ll send a one-time security code to your mobile phone or email.
From here, you can recover your login details and get access.
Once logged in, the dashboard on the home screen gives you a clear overview of your account in one place.
If you've just joined, you’ll see a pending dashboard. This guides you through your first contribution, helps send employers your super details, or allows you to transfer your super from another fund to your AustralianSuper account.
Once we receive your first contribution, your online access will be activated, and you’ll be able to
- View your account balance and transactions
- View and download your annual statement
- Update your personal details
- Review and change your investment options
- View your beneficiaries and update any non-binding nominations
- Change your payment amount and frequency*
- View a copy of your Centrelink schedule*
*Choice Income and TTR Income accounts.
Got more than one account? You can switch between your super and retirement income accounts using the Switch Accounts button.
Online access makes it easy to manage your super anywhere, anytime, to help make the most of what’s yours.
This information may be general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement available at australiansuper.com/pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd. AustralianSuper Pty Ltd, ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898
End Transcript
If you have any urgent issues with the portal, you can contact us on 1300 300 273 8am – 8pm AEST/AEDT weekdays. However, please note that our contact centre is experiencing higher than usual wait times. For less urgent queries, you can message us and we will respond to you as soon as we're able to.
FAQs
-
How can I make a withdrawal?(3)
You can now make withdrawals online or by downloading and completing the forms below.
Please submit your request once only by logging into your account, or downloading the form below .
For members with Choice Income or TTR Income accounts
You can make partial withdrawals online by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Make a withdrawal’.
You can also make partial or full withdrawals by downloading and completing the PDF forms listed below.
Request a full withdrawal of your account - pdf, 203KB
Request a partial withdrawal of your account - pdf, 178KB
Apply for a payment (financial hardship) - pdf, 205KB
For members with super accounts
If you’ve reached preservation age or if you have unrestricted super, you can make an online withdrawal from your account by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Make a withdrawal’.
If you’ve already submitted a PDF form to us for a payment, do not submit another request online. If you do, this online request will be processed as an additional request. Should you have any questions about your submitted form, you can call 1300 300 273 from 8am to 8pm AEST/AEDT weekdays, however do note that wait times may be longer than usual due to high demand.
-
How can I change my income payment details when I log into my account?
If you have a Choice Income account, you can change your income payment details online by following these steps:
- Log into your account
- Select ‘Transactions’ from the menu
- Select ‘Income payments’, then follow the prompts to change your payments.
If you have a TTR Income account and you wish to change your income payment details, you will need to download, complete and submit a form to change your payment amount and/or frequency.
To change income payment details for your TTR Income account, please
- download the Change my details form,
- complete sections 1, 5 and 6, and
- submit a completed, signed and dated form by uploading a scanned copy via our website - visit australiansuper.com/email (Select enquiry type as Make a change and enquiry topic as TTR account. You’ll then have the option to attach your form to the email enquiry.)
Payments will start on the next available nominated pay date, once the application is fully processed manually. This may take up to 4 weeks, or longer in some circumstances. For details on payments see the Choice Income and the TTR Income Product Disclosure Statements (PDS) at australiansuper.com/pds.
-
Is the member portal secure?
We're committed to helping you protect your super. You can read our online security tips and how we protect your privacy and identity online security tips and how we protect your privacy
-
Do I need to register again for access?
For most members there’s no change to login details. All you'll need is your username and password to log in. If we were unable to transfer your profile to the new portal, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT weekdays.
-
Why can’t I log in to my account?
Unfortunately, we were unable to transfer some members profiles to the new portal. If you were affected, you would have received an email or letter advising you to register again or contact us. You can register for online access here or contact us on 1300 300 273 8am-8pm AEST/AEDT to speak with a consultant.
-
How do I reset my password?
You can reset your password by clicking the Forgot username or password link on the login page.
-
Why can’t I see all my accounts when I log in?
We’ve resolved the issues with the new online member portal that meant you couldn’t view all your accounts under the one login.
How do I login?
You must login using your pension (Choice Income or TTR Income) account details.
- Go to australiansuper.com/howtologin
- Enter the username and password for your pension account (Choice Income or TTR Income). If you have more than one pension account, use the login details of the most recent account you opened.
If you haven’t set up online access for your pension account
- Go to australiansuper.com/howtoregister
- Follow the instructions to set up your online access using your pension member number. If you have more than one pension account, use the details of the most recent account you opened.
If you need help or have any questions, please call us on 1300 300 273 from 8am to 8pm AEST/AEDT weekdays.
-
I received a letter/email asking me to register again – why?
Unfortunately, we were unable to transfer some members profiles to the new portal. The letter you received tells you how to register again or contact us if you need to. You can register for online access here or contact us on 1300 300 273, 8am-8pm AEST/AEDT to speak with a consultant.
-
Where can I find the daily performance graph?
Daily performance is available to download as a CSV file under Our performance on the website.
In early 2023 we’ll be introducing more options for you to view and compare performance.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.