AustralianSuper Select FAQs

If you’re new to AustralianSuper:

You'll receive basic insurance¹ cover arranged by your AustralianSuper Select employer once all eligibility requirements have been met. Your employer may have specific insurance arrangements based on your employment type, for example if you’re a permanent employee, or a casual or part time employee.

To find out more about your employer’s basic cover arrangements, check the AustralianSuper Select booklet for your employer when you log into your account and go to Insurance, or under the 'Insurance' tab on the AustralianSuper microsite set up for your employer. If you don’t know where to find your microsite, you can ask your employer.

If you have an existing AustralianSuper account:

You’ll automatically have your existing (non-Select) AustralianSuper account moved to AustralianSuper Select.

If you only have basic cover in your existing (non-Select) AustralianSuper account, you’ll receive the AustralianSuper Select basic cover arranged by your employer. If you have cover other than basic cover in your existing (non-Select) AustralianSuper account – that is you have age-based plus extra (fixed) cover OR total fixed cover, OR multiples of age-based cover – you’ll receive the AustralianSuper Select basic cover arranged by your employer, plus the total amount of your existing cover will be added as extra (fixed) cover.

A work rating classifies the usual activities of your job into one of three ratings: Blue Collar, White Collar or Professional. Your work rating is one of the factors that determines how much you pay for your insurance cover¹.

Insurance cover with a Blue Collar work rating is the most expensive.

As an AustralianSuper Select member, you have an individual work rating and a category work rating. These work ratings are used to calculate the cost of your cover.

• Your individual work rating is Blue Collar unless you’re eligible to change to White Collar or Professional and your application is approved by the Insurer. Our default work rating is Blue Collar because all Australians are welcome to join AustralianSuper and our membership demographic is wide.
• Your category work rating² is unique to your AustralianSuper Select employer and only applies while you’re their employee. You can’t change your category work rating because it’s arranged by your employer.

The work rating we use to calculate the cost of your cover

If your category and individual work ratings are different, we’ll apply the work rating that’s less expensive to calculate the cost of your cover. This is your applied work rating.

You can check your insurance cover and individual, category and applied work ratings by using the AustralianSuper app, logging into your account and going to Insurance, then Manage Insurance. You can also call us on 1300 667 387.

It’s important to check your individual work rating for two reasons:

• While you’re with your AustralianSuper Select employer, if the individual work rating that applies to you is less expensive than your category work rating, your cover will be less expensive.
• If you leave your AustralianSuper Select employer and keep your super and insurance cover with us, we’ll use your individual work rating to calculate the cost of your cover. Your category work rating will no longer apply, meaning the cost of your insurance cover will be based on your individual work rating.

For more on your cover in AustralianSuper Select, read the Insurance in your super guide for AustralianSuper Select members.

If you’re thinking of combining super from your other fund into AustralianSuper, it’s important to know that combining (consolidating) your super doesn’t automatically transfer any insurance¹ cover you have to AustralianSuper³.

If you want to transfer your insurance cover, you’ll need to do this before you consolidate your super with us. You should wait until you’ve received written confirmation from us that your transfer request has been accepted and your cover has started before you combine your super.

See the Applying for an insurance transfer fact sheet for important information about applying to transfer insurance. Then log into your account and go to ‘Insurance’ or complete the Insurance transfer form.

Please check whether AustralianSuper basic cover suits your needs and circumstances. You may need to tailor the cover to your needs (apply to increase or decrease the amount of cover you have), as your insurance with your other fund will stop as soon as you close that super account.

You’ll find details about your cover, the cost of it and who pays for it under the 'Insurance' tab on the AustralianSuper microsite set up for your employer.

As an AustralianSuper Select member, your employer arranges the basic insurance¹ cover⁴ that’s provided with your super account. Age and other conditions apply.

This cover provides a basic level of protection if you die or become ill or injured (age limits and other conditions apply). The cost of your basic cover will either be paid for by your employer, or you’ll pay for it yourself.

If you pay for your cover, the cost of it will be deducted monthly from your super account. Check the AustralianSuper Select booklet for your employer for details about your cover and to find out who pays for it.

You can apply to change or cancel your cover at any time. Read the Insurance in your super guide for AustralianSuper Select members to find out how.

Any basic cover your employer pays for will start once you’re eligible (as long as you’re receiving employer super contributions and you have enough money in your super account to cover the cost of the first month of insurance).

Any basic cover you pay for will start automatically if you’re 25 or older, and your super balance reaches $6,000, and you’ve received an employer super contribution after you meet both age and balance requirements (other conditions apply).

See the Insurance in your super guide for AustralianSuper Select members for important information about when cover starts.

As a new member, you can apply once to start your basic cover before you’re 25 and/or your super balance reaches $6,000, without providing health information for the insurer to consider. You’ll need to apply within 120 days of the date of your welcome letter.

Eligible employees who’ve joined AustralianSuper Select receive a tailored insurance¹ cover design, agreed by your employer and AustralianSuper.

Visit the AustralianSuper microsite set up for your employer to download the Insurance in your super guide for either AustralianSuper Select or AustralianSuper plan, and the AustralianSuper Select booklet for your employer, for more about:

• basic cover (cover amounts and costs, when it’s provided automatically and how to apply),
• changing or cancelling cover, and
• transferring any existing insurance cover.

Our insurance¹ options are flexible, and you can apply to change or cancel your cover as your life and needs change.

Before you apply to change your cover, you should read the Insurance in your super guide for AustralianSuper Select members. It contains important information about insurance, including what it will cost, your eligibility for cover, how much you can apply for, when cover starts and stops and any limitations or exclusions.

You should also read the AustralianSuper Select booklet for your employer for more information about your AustralianSuper Select insurance.

Cancel your cover

To cancel all or part of your cover, log into your account and go to Insurance, then Manage Insurance or complete a Cancel your insurance form.

Before you do, there are a few important things you should think about.

You won’t be insured for the types of cover you cancel from the date your cancellation is received by AustralianSuper or the Insurer (as applicable).

This means for the type of cover you cancel:

• Your basic cover won’t start automatically even if you meet age and balance requirements in the future.
• You (or your beneficiaries) won’t be able to make an insurance claim if you suffer an illness or injury or you die after the cancellation. Claims may still be paid for an illness that became apparent, or injury that occurred before you cancelled.
• The cost of cover will stop being deducted from your super account if you were paying for your cover (costs are deducted in one month arrears).
• If you’re replacing this cover with another insurance policy, before you cancel you should wait until the other insurer confirms your cover has started.
• You might not be able to get cover later. That’s because you’ll need to reapply and provide detailed health information for the Insurer to consider.
• You should consider getting financial advice to help work out if cancellation is right for you. 

Change your cover

Log into your account and go to Insurance, then Manage Insurance or complete a Change your insurance form if you want to:

• Apply for new cover
• Cancel all or part of your cover
• Change your individual work rating
• Change your existing Death and TPD cover
• Change your existing Income Protection, including your waiting period and benefit payment period.

Yes, you can apply for new cover¹ or to increase your cover once every 12 months and you’ll only need to answer a few health questions. Apply within 120 days of a life event occurring, such as getting married or divorced, having or adopting a child, or your child starting primary or secondary school.

For a full list of life events, more information about this cover and how to apply, refer to the Insurance in your super guide for members in AustralianSuper Select.

Your insurance cover will continue unchanged while you’re on parental leave or leave without pay. Cover will be maintained and premiums will continue to be deducted until cover ends based on the rules regarding when Death, TPD and Income Protection cover stops. You don’t need to notify AustralianSuper of this leave.

If you become disabled while you’re on employer approved unpaid leave and you’re eligible for an Income Protection payment, payments will commence when you were due to return to work as agreed with your employer or at the end of the waiting period, whichever is later.

To learn more, see the 'Changing or cancelling your cover' section in the Insurance in your super guide for AustralianSuper Select members.

Your AustralianSuper Select employer will let us know when you’re no longer eligible for AustralianSuper Select. This can occur because you’ve changed jobs, and your employment with them has ended, or the terms of your employment (such as your employment type) has changed. This may mean that your super account and insurance arrangements with us change a little.

Your account will move across from AustralianSuper Select to AustralianSuper plan – you’ll keep your member number. We’ll write to you when this happens.

To learn more, see the 'Changing jobs? Take AustralianSuper with you' section in the Insurance in your super guide for AustralianSuper Select members.

1. AustralianSuper insurance is provided by TAL Life Limited (the Insurer) ABN 70 050 109 450, AFSL 237848.
2. If you’re a Clough employee, you only have an individual work rating. You don’t have a category work rating.
3. Before making a decision to combine your super, consider any fees or charges that may apply, and the effect a transfer may have on benefits in your other fund such as insurance cover. We recommend you consider seeking financial advice. If you wish to claim a tax deduction for personal super contributions, you must lodge a notice of intent to claim a tax deduction with your other fund before you combine your super.
4. The cover provided automatically is based on your division, age, account balance and if you are receiving employer contributions. You can apply to increase, decrease, cancel or change your cover anytime. Age limits and other conditions apply. Read the Insurance in your super guide for more information.

If you know you have super with another fund, you can consolidate your super by:

• completing the Consolidate your super form online or
• downloading and completing the Combine your super form (PDF) and emailing it back to us.

It’s important to know that combining (consolidating) your super doesn’t automatically transfer any insurance cover you have to AustralianSuper¹. If you want to transfer your insurance cover, you’ll need to do this before you consolidate your super with us. You should wait until you’ve received written confirmation from us that your transfer request has been accepted and your cover has started before you combine your super.

See the Applying for an insurance transfer fact sheet for important information about applying to transfer insurance, then log into your account and go to Insurance or complete the Insurance transfer form

1. Before making a decision to combine your super, consider any fees or charges that may apply, and the effect a transfer may have on benefits in your other fund such as insurance cover. We recommend you consider seeking financial advice. If you wish to claim a tax deduction for personal super contributions, you must lodge a notice of intent to claim a tax deduction with your other fund before you combine your super.

Your super savings may last 20 years or more when you retire - some of the savings may even outlive you, so it’s important to let us know where you want your money to go.

It might come as a surprise, but superannuation is not automatically treated as part of your Estate. Unless you have a valid binding beneficiary nomination with AustralianSuper, we may be required to determine how to best pay out your account balance, and any life insurance benefits you have with us.

There are limits on who you can nominate, and tax implications, so it may be worth considering professional advice.

FIND OUT MORE ABOUT YOUR BENEFICIARY OPTIONS

Yes. Once you’re a member, you can set up access to your online account and download the AustralianSuper app to manage your super anytime, anywhere.

When you log in to the app for the first time, you’ll need your AustralianSuper account login details. You can then follow the prompts to set up a four-digit PIN or face recognition for future logins.

To set up your online access:

• visit australiansuper.com/register. You’ll need your member number and email address.
• Once you’ve set up your online access, visit australiansuper.com/mobile to download the app for free,
• learn about the simple steps you can take to help protect your privacy and identity from theft, including multi-factor authentication, by visiting our Keeping your super safe page.

Please visit our Help & Support page or email us at as.select@australiansuper.com