Got a question about super or retirement? View our help directory below for frequently asked questions or get in touch for more help options.
Get answers faster using our help directory
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Make a withdrawal
If you've reached your preservation age or met a condition of release, you can make a withdrawal from your super at any time via the 'Transactions' tab of your online account.
Don't have online access set up? Register for an online account to get started.
If you're under 60, there are some circumstances where you may be able to access your super early. Learn more about accessing super for financial hardship or for compassionate grounds.
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Access my super early due to financial hardship
If you're experiencing financial hardship, you may be able to apply for early access to your super to meet your immediate living expenses.
Learn more about accessing your super early, eligibility and conditions that apply.
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Find AustralianSuper’s ABN, USI and other details
View AustralianSuper’s ABN, SPIN, SFN, USI and other fund details your employer might need to know.
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Consolidate my super
You can consolidate your super via the 'Transactions' tab of your online account, or the AustralianSuper mobile app.
Log into your online account or download the mobile app.
Don't have online access set up? Register for an online account to get started.
Learn more about consolidating your super
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Update my address, email or landline phone number
You can update your address, email, or non-mobile phone number by clicking your name in your online account.
Don't have online access set up? Register for an online account to get started.
Enquiries
Live Message
8am – 7.30pm AEST/AEDT weekdays
Facebook Messenger
Apple Messages
Send an enquiry
Send
Online
Send a letter
Super address:
GPO Box 1901 Melbourne VIC 3001
Retirement
address:
Locked Bag 6 Carlton South VIC 3053
Translating and interpreting services
If English is not your first language, you can contact us for help in your preferred language.
Making a complaint
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Make a complaint
When making a complaint please describe your issue and how it could be resolved.
Call
8am – 8pm AEST/AEDT weekdays
Within Australia on 1300 300 273
From Overseas on +61 3 9067 2108
Online form
Supply your personal information and select ‘formal complaint’ from the ‘reason for enquiry’ menu on the email us form. You can securely upload supporting documents if you wish.
Email
complaints@australiansuper.com
Please provide your full name, member number and best contact number including state area code with landline numbers. Please don’t send attachments by email as it is not secure. If you have attachments send your complaint by post or use the online form.
Post
GPO Box 1901 Melbourne VIC 3001
Please provide your full name, member number and any supporting documents.
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Complaints process
You can lodge a complaint using any of the options detailed above. The simplest way to resolve a complaint may be discussing it with us by phone.
If we’re unable to address your concerns over the phone, we’ll acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable).
While we aim to action all complaints as soon as possible we’ll generally address your complaint within 45 days of receiving it. If it’s very complex and we can’t meet that timeframe, we’ll contact you beforehand to let you know why and keep you informed about our progress on a regular basis.
Once we make a decision about your complaint, we’ll write to you with the decision and the reasons supporting it.
For further information about our complaints process, download our Complaints Policy.
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Dispute resolution
If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body.
AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme.
Australian Financial Complaints Authority
Post: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
Online: afca.org.auIf your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Call: 1300 363 992
Online: oaic.gov.au