Making a complaint
We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.
Complaints processWe will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
If you do not receive a response to your complaint within 90 days for superannuation complaints or 45 days for complaints about financial advice received, or are not satisfied with the response provided after going through AustralianSuper’s internal complaints response, you may be eligible to take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Mail: GPO Box 3
Melbourne VIC 3001
Call: 1800 931 678