Got a super or retirement question? Get in touch.
Important notice
Our team is working hard to support you as quickly as they can, but they’re receiving a high number of calls and emails.
If you’d like to know more about accessing your super or your super investment performance, please visit COVID-19 and your super for the latest information and updates.
Also, Australia Post have announced changes to their delivery frequency, so it may take us longer than usual to receive your mail and process your request.
Right now, messaging us via our mobile app is the easiest way to get in touch and you’ll get a notification alert once we’ve had a chance to reply to your question. You can download the app now.
Thank you for your patience and understanding at this time.
Message
Live Message
8am – 7.30pm AEST/AEDT weekdays
Facebook Messenger
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Call
8am – 8pm AEST/AEDT weekdays
Australian callers
Overseas callers
8am – 8pm AEST/AEDT weekdays
Write
Email us
Send a letter
Super: GPO Box 1901 Melbourne VIC 3001
Retirement income: Locked Bag 6 Carlton South VIC 3053
Making a complaint
The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays). If we’re unable to address your concerns over the phone, you can lodge a formal complaint – find out how in the section below.
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Complaints Process
We’ll investigate your complaint and address your concerns as soon as possible. It is a legislative requirement for us to respond to you within 90 days of receiving your complaint.
At any stage you're welcome to contact your assigned Complaint Officer for an update on the progress of your complaint.
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Dispute Resolution
If you don’t receive a response to your complaint within 90 days for superannuation complaints or 45 days for complaints about financial advice received, or if you’re unsatisfied with AustralianSuper’s response to your complaint, you may be eligible to take your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Mail: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
Online: afca.org.au -
How to lodge a complaint
You can
- email us,
- call 1300 300 273 (8am – 8pm AEST/AEDT weekdays) / +61 3 9067 2108 (8.30am – 5pm AEST/AEDT weekdays), or
- write to us at GPO Box 1901 Melbourne VIC 3001 (super) / Locked Bag 6 Carlton South VIC 3053 (retirement income).