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To withdraw money from your super log into your account, go to request a withdrawal and follow the steps.

Learn more about accessing your super, eligibility and conditions that apply.

It’s easy to open an account online. Read about the information you’ll need to complete your account application.

If you’ve forgotten your online account details, go to the login page, select Forgot username? or Reset password? and follow the prompts.

Passwords must:

• be at least 13 characters
• no repeated letters or numbers or sequences like 1234
• no easy-to-guess words like your name or email
• no previously used passwords

Password tips:

• base it on a phrase that only you know which includes a mix of letters, numbers and symbols 
• pick something easy for you to remember but difficult for someone else to guess 
• don’t reuse passwords from other websites or apps
• don’t share it with family or friends

How to make a voluntary contribution

Log into your account to set up your direct debit or locate your BPAY details. You can also make a one-off contribution anytime using your mobile app with your BSB and bank account number.

Find out more about your options, like salary sacrifice and how to add to your super after-tax.

When will contributions show in accounts?

Payments can take 3-5 business days to appear in your account.

How to check employer super payments

Log in to your account and go to transactions to check all payments made to your super account. Use the mobile app to keep track of employer contributions. Go to manage preferences and turn app notifications on. A notification will be sent whenever a contribution is made into your account. Employers have up to 28 days (after the end of each quarter) to make super payments. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account.

If you need to send your super details to your employer, log in to the mobile app and select send to my employer - you’ll need your employer’s email address.

If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account.

Follow this process if you’d like to consolidate all your super into your AustralianSuper account.

To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). 

You can update your postal or residential address, email address and home phone number by logging in to your  or mobile app and selecting my details.

Log in to your account or mobile app, to: 

• track your balance
• check your employer contributions
• download your annual statement 
• review your insurance cover

If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form.  Post the form or upload it to us.

Once we receive your form, we’ll write to you confirming the amount you can claim.  Please wait to receive this confirmation before submitting your tax return.

Find out more about how claiming a tax deduction works

You can find your member number online, by providing your:

• date of birth
• postcode and
• email or mobile number

You can also find your member number in your online account, the mobile app or on your annual statement.

If you’d like to change or cancel your insurance, login to your account or mobile app and select change insurance. Read the relevant insurance in your super guide for more information.