Making a complaint
The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays). If we’re unable to address your concerns over the phone, you can lodge a formal complaint – find out how in the section below.
We’ll investigate your complaint and address your concerns as soon as possible. It is a legislative requirement for us to respond to you within 90 days of receiving your complaint.
At any stage you're welcome to contact your assigned Complaint Officer for an update on the progress of your complaint.
If you don’t receive a response to your complaint within 90 days for superannuation complaints or 45 days for complaints about financial advice received, or if you’re unsatisfied with AustralianSuper’s response to your complaint, you may be eligible to take your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Mail: GPO Box 3, Melbourne VIC 3001
Call: 1800 931 678
How to lodge a complaint
- email us,
- call 1300 300 273 (8am – 8pm AEST/AEDT weekdays) / +61 3 9067 2108 (8.30am – 5pm AEST/AEDT weekdays), or
- write to us at GPO Box 1901 Melbourne VIC 3001.