Contact Us

Got a super or retirement question? Get in touch.

Important notice

Our team is working hard to support you as quickly as they can, but they’re receiving a high number of calls and emails.

If you’d like to know more about accessing your super or your super investment performance, please visit COVID-19 and your super for the latest information and updates. 

Also, Australia Post have announced changes to their delivery frequency, so it may take us longer than usual to receive your mail and process your request.

Right now, messaging us via our mobile app is the easiest way to get in touch and you’ll get a notification alert once we’ve had a chance to reply to your question. You can download the app now.

Thank you for your patience and understanding at this time.


Live Message

Live Message

8am – 7.30pm AEST/AEDT weekdays 

Facebook Message

Facebook Messenger

Apple Messages


8am – 8pm AEST/AEDT weekdays 

Australian Callers

Australian callers

Overseas Callers

Overseas callers

8am – 8pm AEST/AEDT weekdays 


Send a letter

Send a letter

Super: GPO Box 1901 Melbourne VIC 3001


Retirement income: Locked Bag 6 Carlton South VIC 3053

Making a complaint

The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays).  If we’re unable to address your concerns over the phone, you can lodge a formal complaint – find out how in the section below.

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