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Got a super or retirement question? Get in touch.

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8am – 7.30pm AEST/AEDT weekdays 

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Super: GPO Box 1901 Melbourne VIC 3001

 

Retirement income: Locked Bag 6 Carlton South VIC 3053

Making a complaint

The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays).  If we’re unable to address your concerns over the phone, you can lodge a formal complaint – find out how in the section below.

Responsible Vulnerability Disclosure Statement

AustralianSuper takes the security of our member and user data very seriously and continually finds ways to protect our information and systems. If you believe you have discovered a potential or actual security vulnerability within AustralianSuper systems, website, mobile applications or one of our services or products, we would like you to let us know as soon as possible by sending an email to vulnerability@australiansuper.com

Please do not publicly disclose the details of any potential security vulnerabilities without express written consent from AustralianSuper.

We are committed to reviewing all information that are disclosed to us. We will do our best to address each issue in a timely manner and ask for your patience while we do so. We encourage responsible disclosures of any potential or actual security vulnerabilities and will not take legal action against security researchers who act in good faith in relation to the discovery and reporting of a potential security vulnerability, provided that all conduct is strictly in accordance with this statement. In the event of any non-compliance, we reserve all of our legal rights.

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