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Available 8:00am to 8:00pm weekdays AEST/AEDT
Call Australian Super on 1300 300 273
Overseas callers:Call Retirement Income on
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Post
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Super: GPO Box 1901 Melbourne VIC 3001
Retirement income: Locked Bag 6 Carlton South VIC 3053
Making a complaint
We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.
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How to lodge a complaint
Contact us by email, phone or post (see contact details above).
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Complaints process
We will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
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Dispute resolution
If you don't receive a response to your complaint within 90 days, or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process, you have the option of contacting the Superannuation Complaints Tribunal. The Tribunal may be contacted at:
Mail: Locked Mail Bag 3060
Melbourne, Victoria, 3001Call: 1300 884 114
Online: www.sct.gov.au
You may be eligible to take your complaint to the Financial Ombudsman Service if you don't receive a response to your complaint within 45 days or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process.