Contact us

Got a question? Get in touch. We love talking super and retirement.
Illustration of woman on phone

Call us

(Closed)

Call us (Closed)

Available 8:00am to 8:00pm weekdays AEST/AEDT

Call Australian Super on 1300 300 273

Overseas callers:

Call Australian Super on + 61 3 9067 2018

Illustration of customer service representative

Live Chat

(Offline)

Live Chat (Offline)

Click here to chat instantly with one of our team members.

Sorry, our Live Chat consultants are currently unavailable.

Illustrating of hand holding letter

Post

Post

Super: GPO Box 1901 Melbourne VIC 3001

Retirement income: Locked Bag 6 Carlton South VIC 3053

See a financial adviser

Have a couple of questions specific to your super situation? Get pointed in the right direction with personalised and professional advice.

Book now

Making a complaint

We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.

  • How to lodge a complaint

    Contact us by email, phone or post (see contact details above).
  • Complaints process

    We will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
  • Dispute resolution

    If you don't receive a response to your complaint within 90 days, or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process, you have the option of contacting the Superannuation Complaints Tribunal. The Tribunal may be contacted at:

    Mail: Locked Mail Bag 3060 

    Melbourne, Victoria, 3001


    Call: 1300 884 114


    Onlinewww.sct.gov.au

    You may be eligible to take your complaint to the Financial Ombudsman Service if you don't receive a response to your complaint within 45 days or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process.

Back to top