Making a complaint
We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.
Complaints processWe will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.