Help & Support

Due to previous suspicious activity across a small number of members’ accounts, it is not currently possible to change your bank account and mobile number via your online account and mobile app. We apologise for any inconvenience.  

If you need to change your bank account details, use the Change my details form. To change your mobile number, please call us on 1300 300 273, 8am-8pm (AEST/AEDT) weekdays.

Log into your account online

Don't have online access set up? Register for online access to your account to get started. Once you’ve got online access, you can download the mobile app to access your account via your mobile.

Having trouble logging in?  Visit how to log in.

• Under 60 years of age: Learn when you may be eligible to access and withdraw from your super early, plus the quickest way to apply.
• Over 60 years of age: Explore your options to access and use your super savings to help meet your lifestyle needs in retirement.

Updating your name, gender or date of birth

To update your name, gender or date of birth, download and complete the Change my details form and upload it.

Superannuation: Change my details form
Retirement: Change my details form (for TTR or Choice Income)

Updating your email or postal address

To update your email address or postal address, log in to your online account or the mobile app.

If you’re not registered for online access, register now or download and complete the Change my details form and upload it.

Superannuation: Change my details form
Retirement: Change my details form (for TTR or Choice Income)

Updating your mobile number

To update your mobile number, please call us on 1300 300 273, 8am–8pm AEST/AEDT weekdays
Overseas callers: +61 3 9067 2108, 8am–8pm AEST/AEDT weekdays

We send out statements once a year, after the end of the financial year (30 June).

We'll start sending out TTR Income and Choice Income statements from early September 2025. Superannuation statements will be available from late September. Most members will receive their statement by November. In rare cases, it may take longer than this.

Learn more about statement delivery timeframes

You can access your statement when it’s available by logging in to your account online . If you use the AustralianSuper mobile app, we'll let you know your statement is ready after you log in.

Closing balance data issues

The closing balance you see in your online account might not match your statement. This is a data issue in our online system and we're working to fix it. Your super is protected and your balance has not been affected.

The closing balance in your statement is the right number.

Find out more about consolidating your super

You can consolidate your super via

• the 'Transactions' tab of your account online, or
• the mobile app home page.

For information about joining, including what details you’ll need to open an account, go to How to join AustralianSuper.

Find out more about after-tax contributions

How to claim a tax deduction for voluntary (after-tax) contributions

You can make a voluntary (after-tax) contribution via

• the 'Transactions' tab of your account online, or
• the mobile app home page.

A trusted device is one you regularly use—like your personal mobile phone or home computer. After you have successfully entered your six-digit verification code on login, you’ll be given the option to ‘trust this device’ every time you sign in from that device.

This option is just as secure and helps streamline your login experience however it isn’t mandatory. 

You can manage your trusted devices at any time, giving you greater control over your account security.

To manage your trusted devices:

Mobile App

1. Login to your mobile app
2. Click on the 3 lines in the top right corner
3. Select Manage devices
4. Choose the device you want to remove

Online account

1. Login to your online account
2. Click on your account name in the top right corner
3. Go to the Manage Login page.
4. Scroll down to find your list of trusted devices.

Before making any changes, you’ll be prompted to enter a verification code to successfully remove a trusted device.