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Got a super or retirement question? Get in touch.

Member portal and mobile app upgrade issues

Recently we implemented a major upgrade to our member portal and mobile app. While most members have been able to access and use the new portal and upgraded app, we’re aware some are experiencing issues including accessing or transacting on their accounts. We apologise and are working on resolving all issues as quickly as possible.

As a result of an increased number of members contacting us, it’s taking longer to speak with a consultant over the phone or via online chat. We’ve redirected all available staff to assist members but understand this may be frustrating and we appreciate your patience.

We’d like to reassure members there has been no impact to account security. Your information is secure and has not been lost or accessed by a third party.

Find out more in our FAQs here


Important notice

Our contact centre is experiencing higher than usual wait times.

AustralianSuper’s systems and data has not been impacted as a result of the Optus cyber attack. We’re monitoring the situation and taking additional steps to help keep members’ accounts secure and prevent fraudulent activity. If you’re an Optus customer and there is a chance that the password you use for your Optus account is also used for your AustralianSuper account, we recommend changing your password. Log in to your account and follow the steps to reset your password.

Learn more


Message

Live Message

Live Message

8am – 7.30pm AEST/AEDT weekdays 

Facebook Message

Facebook Messenger

Apple Messages

Call

8am – 8pm AEST/AEDT weekdays

Australian Callers

Australian callers

1300 300 273

 

 

Overseas Callers

Overseas callers

8am – 8pm AEST/AEDT weekdays

Write

Send a letter

Send a letter

Super address:
GPO Box 1901 Melbourne VIC 3001

 

Retirement address: 
Locked Bag 6 Carlton South VIC 3053

Translating & Interpreting Services are available

Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best.

Help topics

Making a complaint

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