Making a complaint
We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.
Complaints processWe will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
If you don't receive a response to your complaint within 90 days, or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process, you have the option of contacting the Superannuation Complaints Tribunal. The Tribunal may be contacted at:
Mail: Locked Mail Bag 3060
Melbourne, Victoria, 3001
Call: 1300 884 114
You may be eligible to take your complaint to the Financial Ombudsman Service if you don't receive a response to your complaint within 45 days or are not satisfied with the response provided after going through AustralianSuper's internal dispute resolution process.