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Call Us
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Available 8:00am to 8:00pm weekdays AEST/AEDT
Call Australian Super on 1300 300 273
Overseas callers:Call Retirement Income on
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Live Chat
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Post
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Super: GPO Box 1901 Melbourne VIC 3001
Retirement income: Locked Bag 6 Carlton South VIC 3053
Making a complaint
We pride ourselves on quality service and providing the best outcomes to members. We’re very interested in your feedback and we’re committed to resolving any issues you have.
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How to lodge a complaint
Contact us by email, phone or post (see contact details above).
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Complaints process
We will investigate your complaint and while it is a legislative requirement that we provide you with a response within 90 days of receipt of your complaint, we want to address your concerns as quickly as possible. At any stage you're welcome to contact your assigned Complaint Officer to request an update on the progress of your complaint.
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Dispute resolution
If you do not receive a response to your complaint within 90 days for superannuation complaints or 45 days for complaints about financial advice received, or are not satisfied with the response provided after going through AustralianSuper’s internal complaints response, you may be eligible to take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Mail: GPO Box 3
Melbourne VIC 3001
Call: 1800 931 678
Online: afca.org.au