Contact Us

Got a super or retirement question? Get in touch.

Important notice

We are currently experiencing some postal delays as a result of stage four lockdown measures announced by the Victorian Government. If you've sent us a form or an enquiry via Australia Post, it may take us a little longer than usual to get back to you.

We are prioritising the following requests for you:

  • pension payments 
  • new or existing insurance claims
  • withdrawal requests (including compassionate grounds or financial hardship)
  • switching to AustralianSuper
  • updating your account details.

The quickest way to get in touch with us is through our website at australiansuper.com/email where you can:

  • make an enquiry
  • upload and send us a scanned copy of a completed and signed form, or
  • make a complaint.

Or, you can contact us using the AustralianSuper mobile app messenger function or send us a live message.


Message

Live Message

Live Message

8am – 7.30pm AEST/AEDT weekdays 

Facebook Message

Facebook Messenger

Apple Messages

Call

8am – 8pm AEST/AEDT weekdays 

Australian Callers

Australian callers

Overseas Callers

Overseas callers

8am – 8pm AEST/AEDT weekdays 

Write

Send a letter

Send a letter

Super: GPO Box 1901 Melbourne VIC 3001

 

Retirement income: Locked Bag 6 Carlton South VIC 3053

Making a complaint

The simplest way to resolve a complaint can be to discuss it with us by calling 1300 300 273 (8am – 8pm AEST/AEDT weekdays).  If we’re unable to address your concerns over the phone, you can lodge a formal complaint – find out how in the section below.

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