How-to videos for employers

Hi everyone, I’m Michael Carter from AustralianSuper. In this video, I’m going to take you through the QuickSuper clearing house – a fast, free, and secure way to streamline your super payments.

The topics I’m going to cover are:

1. Recent improvements
2. Logging into your account
3. How to make a payment?
4. Frequently asked questions

If you’re a little short on time or interested in a specific topic, you can jump ahead via the timestamps in the description below. You’ll also find a sign-up link if you want to register to use the portal. Great, let’s kick off.

At AustralianSuper we’re continuously looking for new ways to make things easier for your business. So, if you haven’t logged into QuickSuper recently, I have some good news for you. The login screen has been redesigned and if you navigate to this section of the portal, you’ll be able to access helpful content. It’s a good resource to use, and one which we update on a regular basis.

The other major improvement you’ll be happy to hear about is that we’ve worked with QuickSuper to extend the inactivity period. What’s an inactivity period, you may ask? Well previously the way QuickSuper was set up, if you hadn’t logged in for 90 days, your account would be locked for security reasons. We listened to employer feedback that this wasn’t long enough. So, it’s been extended to 180 days. This should make it a lot easier for you to make your super payments. And it’s a great example of how your feedback shapes what we do around here, so thank you, and keep giving us great feedback.

When you’re ready to start making your super payments, the first thing you’ll need to do is login to australiansuper.com/QuickSuperLogin. If you’re unable to do this or have been locked out of your account, try resetting your password. Go to the sign-in screen, (see the link in the video description below), click on ‘Reset password’ and follow the prompts. And remember, your password must be at least eight characters long and contain at least one letter and one number.

When you're ready to make a super payment there are two options. First one is manual or direct entry and the other one is file upload. If you have a compatible payroll system that can produce a super stream file you can do this and then upload the information into QuickSuper which saves a bit of time. Fantastic, you now know how to make a super payment. What other things should you be aware of to make your experience even more seamless? Well, when I talk to employers, some of the questions that most frequently come up include:

What is a USI? A USI is a Unique Superannuation Identifier. And what this number and combination of letters and numbers does is it identifies each individual super fund. To use an example, if you had an employee that came into your business and started, if they gave you their fund account number and the USI of that fund, that’s all you’d require to make a payment to that particular fund.

The other question we’ve come across by listening to employer calls into our contact centre is ‘what is the difference between an Employer account number, and a QuickSuper ID number?

An employer account number is given to you when you start making contributions to AustralianSuper this is where the contributions are paid under. If you sign up for QuickSuper to use as our Clearing House you’re also given a QuickSuper ID which starts with AU. Both of these numbers can be used when you contact our call centre. If you call asking about your employer account you can quote your employer account number or if it’s a specific question about QuickSuper you can use your AU number.

I hope you found this video helpful in meeting your super obligations. If you have any more questions or would like any more information please find resources online at australiansuper.com/makingpayments. Thanks for watching.