Help onboarding new starters 

Super is an important part of the onboarding process for new starters with your employee’s right to choose a super fund a key focus. As an employer and valued business partner, we’re here to help make onboarding easier. 
Always provide your new starter with a Standard Choice form

Employers are required to offer new starters who are eligible to choose their super fund an ATO Superannuation standard choice form within 28 days of their commencement date. If they don’t complete and return the form, you will need to check whether they have a stapled fund and pay their super into it.


Why your new employees should provide their personal contact details

When a new employee starts their job, it’s important you get their personal email address and mobile number to set up their super account – rather than using a work email and mobile number. This ensures their contact information remains up to date, even if they change jobs.

Using employees’ personal contact details also helps prevent fraud, according to the Federal Government’s MoneySmart website:  

Make sure your super fund has your correct mobile number, email and postal address. This will help them get in touch with you if there's any suspicious activity on your account.

Getting it right from the start

Including new employees’ personal email addresses and mobile numbers for their first Superannuation Guarantee (SG) contribution is the best way to ensure your new starters can access their new super fund from the beginning.

It also allows members to receive information about their superannuation benefits, beneficiaries, insurance arrangements, offers and important dates – and to be contacted directly if required. Also, by using electronic communications, it lowers costs for the Fund and reduces the environmental impact of paper waste. 

Why a personal email address and mobile phone number are better

With today’s agile job market, people can move jobs quite frequently and it’s easy for employees to forget what they’ve used their work email address for. Using employees’ personal contact details ensures they can always access their account, even if they change jobs. It also means that employees can update their residential address, so important hard copy updates get mailed to the right address. 

Provide your new starter with information they need to make an informed choice

Which super fund to join is always your employee’s choice to make. You can help them make an informed choice by giving them access to information and resources like the video below that provides a quick overview of superannuation and why it’s important.

What is Superannuation

For a quick overview of AustralianSuper download ‘Shaping your future together’ or for more detail they can check out our ‘Day One’ online resource.

For information about super funds, they can use the Government’s YourSuper comparison tool.

If your new starter needs financial advice, you can refer them to a licensed financial adviser.

Tools for onboarding new starters

Why AustralianSuper - shaping your future together PDF, 772KB

Fast track your super checklist PDF, 104KB

ATO standard choice form PDF, 429KB

How to choose AustralianSuper video, 2min


Why AustralianSuper?

Size and scale

We use our size, investment capability and global reach to take advantage of opportunities like no other fund.

Strong long-term performance

AustralianSuper's Balanced investment option has consistently delivered top, long term performance1.

Run for you

We’re a profit-for-member fund, so we don’t pay dividends or profits to shareholders.

1. AustralianSuper Balanced investment option compared to the SuperRatings Fund Crediting Rate Survey - SR50 Balanced (60–76) Index to 31 December 2023. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Returns from equivalent investment options of the ARF and STA super funds are used for periods before 1 July 2006.

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