Super, made easier

Support and security designed for you.

Support you can rely on at every stage

When it comes to your super, feeling supported matters.

That’s why we’ve built our service around real help, when you need it most—whether you’re just getting started, planning for retirement, or managing life’s changes.

We’re here to make things clearer, easier and more human.

Help that’s easy to access

You don’t have to figure things out on your own. We make it simple to get help in the way that suits you.

You can connect with us through:

  • Our mobile app,
  • Phone support from locally based teams, and
  • Secure online messaging, including Messenger.

With extended contact hours and more staff available, it’s easier to get help when you need it.

Local teams who understand your situation

Our service teams are based in Australia and trained to help with real world situations, not just general enquiries.

That means:

  • Reduced wait times,
  • Faster issue resolution, and
  • Support from people who understand the Australian super system.

When something needs sorting, we focus on getting it right the first time.

Chat with our team

Faster, more reliable issue resolution

When things don’t go to plan, knowing what happens next makes all the difference.

That’s why we have a dedicated Member Resolution Team working behind the scenes to:

  • Investigate issues thoroughly,
  • Keep you informed along the way, and
  • Deliver clearer, more consistent outcomes.

It’s about reducing frustration and giving you confidence that your issue matters to us, and is being handled properly.

How we resolve issues

Specialist support when life changes

Some moments need more care, time and understanding.

Our in-house Bereavement Centre provides compassionate, specialist support during some of life’s most difficult moments—helping families and loved ones navigate what comes next with dignity and clarity.

We’re also here to support major life events like retirement, illness, or changes to your income with teams who understand the complexity and emotion involved.

Support that respects who you are

Because every member deserves respectful, tailored support, we’re committed to making our service accessible and inclusive.

People who understand

A dedicated Aboriginal and Torres Strait Islander support line, staffed by culturally trained specialists.

Stay connected

Interpreter services to support members with diverse language needs.

National Relay Service

If you’re d/Deaf or have a hearing or speech impairment, you can use the National Relay Service to contact us.
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Clear guidance, not just tools

Tools are helpful, but guidance can make all the difference.

Alongside our digital features, we offer:

  • Articles and podcasts,
  • Webinars and videos,
  • Calculators and planning tools, and
  • Access to advice1 when decisions matter.

So whether you prefer to explore at your own pace or want support through complex choices, help is always within reach.

Explore education and advice

Protecting your super

Protecting your super is just as important as helping you grow it.

We use strong security measures and monitoring to help safeguard your account and personal information such as multi-factor authentication and identity verification—so you can interact with your super confidently, online and through our app.

Whatever stage you’re at, we’re here

From your first job to retirement and beyond, our service is built around one simple idea: you should feel supported, informed and confident every step of the way.

Reach out today
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