Privacy Collection Statement  

This Privacy Collection Statement outlines the personal information collected by AustralianSuper Pty Ltd ABN 94 006 457 987 (Trustee of AustralianSuper ABN 65 714 394 898), our administrators (Australian Administration Services Pty Ltd (part of MUFG Pension & Market Services Holdings Ltd), our insurance provider (TAL Life Limited) and other service providers on our behalf.

How is your personal information collected?

We usually collect personal information directly from you. However, we may also collect it from:

  • Your employer, authorised representative, financial adviser, current/previous super fund, current/previous insurer, or other authorised representatives
  • Government agencies (e.g., ATO, Centrelink) and public data sources (e.g., voter rolls, address validation services)
  • Medical practitioners (where we require health information, e.g., insurance or claims)

If you provide personal information about other individuals (such as a spouse/partner, dependants or nominated beneficiaries), you’re responsible for:

  1. telling them that you’ve provided their details to us; and
  2. giving them this Privacy Collection Statement and our Privacy Policy so they understand how we’ll use their information and what their privacy rights are.

Why we collect your personal information?

We collect, use and disclose personal information to manage your superannuation and provide related services efficiently and lawfully. This includes to:

  • Open and administer superannuation and retirement accounts, manage insurance entitlements, and pursue outstanding Superannuation Guarantee contributions
  • Provide information about your accounts and entitlements
  • Assess eligibility for products and services (including insurance)
  • Facilitate consolidation of super accounts and check for lost super, upon request
  • Provide financial education and facilitate the provision of financial advice
  • Conduct market research, analyse member data, and generate member insights
  • Conduct direct marketing about our products and services (see Section 6 for your choices)
  • Manage and resolve complaints • Comply with laws and regulations
  • Perform other related functions and improve our products and services

The New Daily: If you opt in to receive The New Daily, we’ll collect and disclose the necessary personal information (name and email address) to The New Daily’s publisher to arrange your subscription.

Non-members: If you’re not a member, we’ll only collect and use personal information needed to respond to your enquiry or provide the requested service.

Consequences if personal information is not collected

If you choose not to provide the requested personal information, we may be unable to provide some services or there may be delays in processing your requests. There may also be tax impacts and we may be unable to contact you.

Who We Disclose Your Personal Information to?

AustralianSuper may disclose your personal information to our service providers and trusted partners for the purposes of delivering you products and services. These include:

  • Our Administrator (Australian Administration Services Pty Ltd (part of MUFG Pension & Market Services Holdings Ltd)),
  • Contact centre provider and telephony system provider,
  • Insurer (TAL Life Limited (which may disclose information to claims investigators, medical practitioners, reinsurers, insurance reference bureaus, and outsourced functions))
  • Mail houses, independent consultants and market research companies, auditors, actuaries, and lawyers, web hosting companies/information technology providers, web/app developers, online calculator providers
  • Member Direct platform partner
  • Other superannuation, pension and investment fund trustees or administrators where an investment is transferred to another fund

We may also disclose your personal information to courts and tribunals, and government or regulatory bodies/authorities (e.g., APRA, ASIC, AUSTRAC, AFCA, OAIC) as required by law.

Disclosing Information Overseas

There are some instances where your personal information may be shared outside Australia. These include:

  • Our software development service provider, who are based in Australia, use an offshore development team in India, Philippines, UK and USA for some aspects of software development services and our website incident rectification and a range of technology-specific and technology-agnostic delivery services.
  • The administration of the Member Direct investment option is undertaken from New Zealand
  • Microsoft’s provision of services to AustralianSuper are varied and as such, your personal information may be processed in any of Microsoft’s global data centres.
  • Some financial advisers may have offshore staff or use service providers, which may be based offshore or have offshore operations, to assist them with member administration activities in the context of providing financial services to you.

Your personal information will be stored in Ireland if you choose to subscribe to The New Daily.

Our staff in our UK or US offices may also access your personal information for the purposes described in section 4 above.

How to raise a privacy complaint?

If you believe your privacy has been breached, please refer to our Privacy Policy.
AustralianSuper’s Privacy Policy provides you with information about how you may:

  • access your personal information held by AustralianSuper and change that information if you believe it is inaccurate, and,
  • complain about a breach of the Privacy Act 1988 (Cth) and how AustralianSuper will deal with such a complaint.

Document last updated on: 24 December 2025.

 

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