Cyber fraud incident - Protecting your account

Friday 11 April 2025

We are committed to keeping members informed about the cyber fraud incident and potential service outages through updates on this webpage.

Member update from the Chief Executive

Service Update

We have been experiencing a higher-than-usual volume of calls to our contact centre that may result in a longer than normal wait time. We apologise for any disruption you may experience.

Cyber fraud update

Recently AustralianSuper was one of a number of superannuation funds affected by a cyber fraud. As soon as we became aware of suspicious activity, we took immediate action.

As a result, we identified suspicious activity in relation to around 600 of AustralianSuper’s 3.5 million member accounts. Where possible we have communicated with the 600 members affected and have temporarily locked their accounts to ensure they remain secure.

For all members, we have also put additional security controls in place. This includes temporarily restricting the ability to change bank account and contact details via the mobile app and online accounts. While these actions are temporarily restricted, members will need to call us to make these changes.  

If you notice any suspicious activity on your account, such as a transaction you haven’t made or a change to your phone number, email or bank account details, please call us on 1300 300 273 8am-8pm (AEST) weekdays.

What steps can I take to protect my information and account?

There are some simple steps you can take to safeguard your account. Please don’t click on attachments on your phone or your computer unless you are certain of the sender. Most importantly, we urge you to make sure your AustralianSuper password is strong, not easy to guess and is not used anywhere else.

To further safeguard your account:

  • Log in to your account and change your password to a strong one you’ve never used before.
  • Download the app, and set up a PIN, Touch ID or Face ID to increase your security.
  • Check your transactions. If there are any unusual transactions on your account, call us on 1300 300 273, 8am-8pm (AEST) weekdays.
  • Check that your details are correct, and if they have been changed against your knowledge, call us on 1300 300 273 8am-8pm (AEST) weekdays.

Keeping your super safe
Super scam alerts

Unexpected account balance

If you see a reduction in your account balance you weren’t expecting, this does not necessarily indicate fraudulent or suspicious activity on your account. 

Global markets are experiencing more volatility than usual, largely due to geopolitical events and US trade (tariff) policy. It’s important to remember that market ups and downs are a normal part of investing.

If you are concerned about suspicious activity or transactions, please call us on 1300 300 273 8am-8pm (AEST) weekdays. 

For the latest on superannuation in volatile markets:

Market Volatility

Previous updates

Frequency asked questions

Cyber Incident Update

Mike Backeberg, Chief Technology Officer, provides an update on the Fund’s management of the cyber incident impacting a number of superannuation funds, including security measures and controls in place to protect members’ accounts. 

For media enquiries, please contact

Angus Livingston
M: +61 438 012 162 
E: media@australiansuper.com 

Sam Prenesti
M: +61 432 796 888
E: media@australiansuper.com


About AustralianSuper

AustralianSuper manages more than $365 billion in members’ retirement savings on behalf of more than 3.5 million members from more than 472,000 businesses (as at 31 December 2024). 

This media release may include general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision consider if the information is right for you and read the relevant Product Disclosure Statement, available at australiansuper.com/pds. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd.

AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898. 

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