Accessing your super

Accessing your super

If eligible, you may be able to access and withdraw from your super. Here's information on some withdrawal types and how to apply through AustralianSuper or Australian Taxation Office (ATO).

 

Reaching preservation age and retiring or lump sum withdrawal

Reaching preservation age and retiring or lump sum withdrawal

You can access your super when you reach your preservation age and retire. Your preservation age depends on when you were born.

Apply at AustralianSuper

There’s limited circumstances when you may be eligible for a lump sum withdrawal payment before your preservation age. Below are some options, or for a complete list and conditions, please visit australiansuper.com/AccessYourSuper

Permanently leaving Australia

Permanently leaving Australia

If you’re a temporary resident who has earned super while working and living in Australia, you can apply to have your super paid to you as a Departing Australia Superannuation Payment (DASP) after you leave.

Apply at the ATO

Financial hardship

Financial hardship

If you’re experiencing financial hardship, you may be able to access some of your super to meet reasonable and immediate living expenses.

Apply at AustralianSuper

Compassionate grounds

Compassionate grounds

You can apply to access your super on compassionate grounds. This includes if you need the money to pay for:

  • medical expenses for you or your dependants
  • avoiding foreclosure of the loan
  • modification of a home or vehicle for you or your dependants suffering a severe disability
  • the cost of palliative care for you or your dependants
  • funeral costs for a dependant
  • medical transport for you or your dependants.


Apply at the ATO

Submitting your application

If you’re applying through AustralianSuper, there’s two ways to submit your application.

Your online account
Your online account

The easiest and quickest way to apply is by logging into your online account and completing an online form.

Uploading form(s)
Uploading form(s)

Alternatively, your completed forms and supporting documents can be uploaded online.

Experiencing issues
Experiencing issues

If you’re experiencing issues with your online account, please view our FAQs for tips.

Withdrawal application process

Once all required information is received, your application has been assessed, and approved you’ll receive your payment in 3 to 5 business days.

 

Apply

Apply

The best way is by completing your application the online. Please make sure your contact details are up to date.

Confirmation

Confirmation

After applying online, you'll receive an email confirmation.

More information

More information

If we need more information including additional documents, we’ll contact you via phone or email.

Decision

Decision

Once your application has been reviewed, you’ll receive an email confirmation confirm if your application is approved. Also, you’ll receive an SMS when your payment has been paid.

Help

Help

If you need help or more information, you can call us on 1300 300 273 or chat to us online.

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