I need help with...
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Online access
Due to previous suspicious activity across a small number of members’ accounts, it is not currently possible to change your bank account and mobile number via your online account and mobile app. We apologise for any inconvenience.
If you need to change your bank account details, use the Change my details form. To change your mobile number, please call us on 1300 300 273, 8am-8pm (AEST/AEDT) weekdays.
Don't have online access set up? Register for online access to your account to get started. Once you’ve got online access, you can download the mobile app to access your account via your mobile.
Having trouble logging in? Visit how to log in.
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Setting up online access to my account
Don't have online access set up yet? Register for online access to your account to get started. Once you’ve got online access, you can download the mobile app to access your account via your mobile. -
Finding my username
You can find your username online. -
Resetting my password
You can find your password or change it online.
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Unlocking my account
To unlock your account, call us on 1300 300 273. from 8am to 8pm AEST/AEDT weekdays for assistance.
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My AustralianSuper mobile app
You can download the mobile app or view the FAQs online.
Got a question? Message us in the app
Logging in to the app is the fastest and most secure way to contact us. Send us a message, and the app will notify you when we reply.
Contact us
Message
Message us on the app
Message us any time in the app, and we’ll reply during business hours
8am – 7.30pm AEST/AEDT weekdays
Message us
8am – 7.30pm AEST/AEDT weekdays
Facebook Messenger
Message us any time on Facebook, and we’ll reply during business hours
8am – 7.30pm AEST/AEDT weekdays
Apple Messages
Get in touch
Australian callers
8am – 8pm AEST/AEDT weekdays
We are experiencing a high volume of calls to our contact centre that may result in a longer than normal wait time. We apologise for any inconvenience.
Overseas callers
Help in your language
National Relay Service (NRS)
If you are d/Deaf or have a hearing or speech impairment, you can use the National Relay Service to contact us.
Step 1. Contact the NRS
Step 2. Give the NRS our phone number 1300 300 273
Send
Send an enquiry
Send a letter
Super address:
GPO Box 1901 Melbourne VIC 3001
Retirement
address:
Locked Bag 6 Carlton South VIC 3053
