Upload a document

You can only upload the following file types:

• .pdf (also known as Adobe Acrobat) – used for scanned documents or forms.
• .jpeg, .jpg or .png – used for pictures or images.

To identify your document file type:

• Microsoft Window users
  Right click on your file and select ‘Properties’ – this will display ‘Type of File’ and ‘Size’.
• Apple Mac users
  Hold down the control button, click on the file and select ‘Get Info’.

To fix this issue:

• Microsoft Windows users
  Open your document, select ‘File’, then ‘Save As’ or ‘Save a Copy’ and select the file type that is listed (e.g. pdf, jpeg, jpg).
  If you cannot change the file type, simply copy and paste the information into a Word document and save as a PDF.

• Apple Mac users:
  Select ‘File’, then ‘Save As’ and in the File Format field select ‘PDF’.

To identify your document file size:

• Microsoft Window users
  Right click on your file and select ‘Properties’ – this will display ‘Type of File’ and ‘Size’.
• Apple Mac users
  Hold down the control button, click on your file and select ‘Get Info’.

To reduce your document file size:

PDF format

You can use a free online tool to reduce your PDF file size. ·      

• Go to Adobe PDF compressor

Please note AustralianSuper does not warrant or provide any guarantees in regard to the compress pdf service.

• Follow the instructions to compress your PDF file and save to your computer.

JPG or JPEG format

Scan your document at a lower resolution, such as 96 DPI.

Or you can use your mobile phone to take a photo of your document, then crop out any empty space around the image.

Save your document to your files or email a copy to yourself, selecting the smallest size when prompted.

PNG format

Scan your document at a lower resolution, such as 96 DPI.

Or you can save the file as a JPG or JPEG which will automatically reduce the file size.

Please check that you are not trying to load the same file or a file with the same name as another uploaded file.

To fix this issue:

Rename the file and try uploading again.

Click once on the name of your file, and you will be able to change the file name.