1. About this
Direct Debit Agreement
By submitting a Direct
Debit Request, you authorise AustralianSuper Pty Ltd (we or us) to arrange,
directly or by our agents, for funds to be debited from your nominated account.
You should refer to the Direct Debit Request and this Agreement for the terms
of the arrangement between us and you.
Direct debiting is not
available on all accounts and you should confirm with your financial
institution that your nominated account can accept direct debit. You should also
confirm the account details which you have provided to us are correct by
checking them against a recent account statement and if you’re uncertain,
please contact your financial institution.
If AustralianSuper wants to change this agreement
We’ll advise you at least 14 days in
advance of any changes to an ongoing arrangement between you and us.
3. If you want to change or cancel your
direct debit arrangements
You can change your
ongoing arrangement by submitting a new direct debit request at least five
business days in advance of the next scheduled direct debit. This will replace
your existing arrangement.
If you wish to change
your banking details, we’ll need to receive your request at least five business
days before the date we debit your bank account. You can change your banking
details by completing and returning another Add to your super with after-tax
contributions form via mail or email.
If you want to cancel
your direct debit, you need to advise us at least five business
days before the date we
debit your bank account. You can advise us in writing, via
email or by
calling us on 1300 300 273 between 8am and 8pm AEST/AEDT (Melbourne
time) Monday to Friday. Alternatively, you may also contact your financial
institution to cancel your direct debit.
Direct debit due dates
Once-off direct debits: Once-off direct debits are
set up to be debited on the first business day after we’ve processed your
direct debit request.
Recurring direct debits: Recurring direct debits will be
debited on the next available scheduled direct debit date, after we’ve
processed your request. This will be either the 7th, 14th, 21st or 28th of the
month (or the next business day where this falls on a weekend or Australian
public holiday). Each direct debit after the first direct debit, will be
debited as per your nominated frequency.
We’ll usually process your direct
debit request within 3-5 business days from the date of receipt.
5. Make sure you have enough money in your bank account
It is your responsibility to ensure
sufficient cleared funds are available in your nominated account. We don’t take
any responsibility for fees or charges incurred on your account as a result of
overdrawn funds or any other charges incurred as a result of Direct Debit
If there isn’t enough money
(cleared funds) in your account, we’ll still make the debit. But if your bank
dishonours the debit, we may pass onto you, any dishonour fees or costs
incurred by the Fund. This will be in addition to any dishonour fees charged by
If your financial
institution declines our debit request, we’ll write to you to let you know. We
won’t attempt the same deduction again, but if two consecutive deductions are
declined, we’ll cancel your ongoing arrangement.
We’ll keep your bank account
details confidential except when a court order applies, AustralianSuper’s bank
needs information about your account, or you give us permission to reveal your
7. Ensure you give us your
setting up your direct debit, please check that:
- your banking institution accepts
direct debits, and
- the account number and BSB you
give us is correct (refer to your bank statement or contact your bank if necessary).
8. Check your bank statements
Make sure the right amount has
been deducted from your account. If there’s a dispute regarding a debit made
from your bank account, we will respond to your dispute within five business
You can check if your direct debit has
gone through by logging into your online account or the mobile app to view your
transactions. It’s your responsibility to check your account statement to make
sure the amounts debited from your account are correct. We recommend you
regularly check your transactions to make sure everything is okay.
9. Dispute resolution
You should contact us on 1300 300
273 if you have a query or complaint regarding the amount or timing of our
drawings on your account. You may also direct any queries or complaints to your
If we conclude as a result of our
investigations that your account has been incorrectly debited, we’ll respond to
your query by arranging for your financial institution to adjust your account
(including interest and charges) accordingly. We’ll also notify you in writing
of the amount by which your account has been adjusted.
If we conclude as a result of our
investigations that your account has not been incorrectly debited, we’ll respond
to your query by providing you with reasons and any evidence for this finding
may need to give information about you to your financial institution if you
claim that your account has been incorrectly or wrongly debited.