Direct debit service agreement

1. About this Direct Debit Agreement

By submitting a Direct Debit Request, you authorise AustralianSuper Pty Ltd (we or us) to arrange, directly or by our agents, for funds to be debited from your nominated account. You should refer to the Direct Debit Request and this Agreement for the terms of the arrangement between us and you.

Direct debiting is not available on all accounts and you should confirm with your financial institution that your nominated account can accept direct debit. You should also confirm the account details which you have provided to us are correct by checking them against a recent account statement and if you’re uncertain, please contact your financial institution.


2. If AustralianSuper wants to change this agreement

We’ll advise you at least 14 days in advance of any changes to an ongoing arrangement between you and us.


3. If you want to change or cancel your direct debit arrangements

You can change your ongoing arrangement by submitting a new direct debit request at least five business days in advance of the next scheduled direct debit. This will replace your existing arrangement.

If you wish to change your banking details, we’ll need to receive your request at least five business days before the date we debit your bank account. You can change your banking details by completing and returning another Add to your super with after-tax contributions form via mail or email.

If you want to cancel your direct debit, you need to advise us at least five business days before the date we debit your bank account. You can advise us in writing, via email or by calling us on 1300 300 273 between 8am and 8pm AEST/AEDT (Melbourne time) Monday to Friday. Alternatively, you may also contact your financial institution to cancel your direct debit.


4. Direct debit due dates

Once-off direct debits: Once-off direct debits are set up to be debited on the first business day after we’ve processed your direct debit request. 

Recurring direct debits: Recurring direct debits will be debited on the next available scheduled direct debit date, after we’ve processed your request. This will be either the 7th, 14th, 21st or 28th of the month (or the next business day where this falls on a weekend or Australian public holiday). Each direct debit after the first direct debit, will be debited as per your nominated frequency.

We’ll usually process your direct debit request within 3-5 business days from the date of receipt.


5. Make sure you have enough money in your bank account

It is your responsibility to ensure sufficient cleared funds are available in your nominated account. We don’t take any responsibility for fees or charges incurred on your account as a result of overdrawn funds or any other charges incurred as a result of Direct Debit arrangements.

If there isn’t enough money (cleared funds) in your account, we’ll still make the debit. But if your bank dishonours the debit, we may pass onto you, any dishonour fees or costs incurred by the Fund. This will be in addition to any dishonour fees charged by your bank.

If your financial institution declines our debit request, we’ll write to you to let you know. We won’t attempt the same deduction again, but if two consecutive deductions are declined, we’ll cancel your ongoing arrangement.


6. Confidentiality

We’ll keep your bank account details confidential except when a court order applies, AustralianSuper’s bank needs information about your account, or you give us permission to reveal your bank details.


7. Ensure you give us your correct details

Before setting up your direct debit, please check that:

  • your banking institution accepts direct debits, and
  • the account number and BSB you give us is correct (refer to your bank statement or contact your bank if necessary).


8. Check your bank statements

Make sure the right amount has been deducted from your account. If there’s a dispute regarding a debit made from your bank account, we will respond to your dispute within five business days.

You can check if your direct debit has gone through by logging into your online account or the mobile app to view your transactions. It’s your responsibility to check your account statement to make sure the amounts debited from your account are correct. We recommend you regularly check your transactions to make sure everything is okay.


9. Dispute resolution

You should contact us on 1300 300 273 if you have a query or complaint regarding the amount or timing of our drawings on your account. You may also direct any queries or complaints to your financial institution.

If we conclude as a result of our investigations that your account has been incorrectly debited, we’ll respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We’ll also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited, we’ll respond to your query by providing you with reasons and any evidence for this finding in writing.


10. Privacy

Our Privacy Policy will apply to your records and account details. Our Privacy Policy is available at or by calling 1300 300 273. We may need to give information about you to your financial institution if you claim that your account has been incorrectly or wrongly debited.

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