Direct debit service agreement

By submitting a Direct Debit Request, you authorise AustralianSuper Pty Limited (we or us) to arrange, directly or by our agents, for funds to be debited from your nominated account. You should refer to the Direct Debit Request and this Agreement for the terms of the arrangement between us and you.

Direct debiting is not available on all accounts and you should confirm with your financial institution that your nominated account can accept direct debit. You should also confirm the account details which you have provided to us are correct by checking them against a recent account statement and if you are uncertain, please contact your financial institution.

Deduction dates

Once-offs: We will debit your nominated account within five working days of you submitting a Direct Debit Request.

Ongoing arrangements: We will process your Direct Debit Request within five working days, and will then undertake the first deduction on the next date in our payment calendar: the 7th, 14th, 21st or 28th day of the month. If the due date for payment falls on a non-working day, we will undertake the deduction on the next working day.

Changing or cancelling an ongoing arrangement

We will advise you at least 14 days in advance of any changes to an ongoing arrangement between you and us.

If you need to cancel your ongoing arrangement, you can either write to or email us, call us on 1300 300 273, or instruct your financial institution, at least 14 days in advance of the next scheduled debit.

You can change your ongoing arrangement at any time by submitting a new Direct Debit Request at least 14 days in advance of the next scheduled debit. This will cancel and replace your existing arrangement.

Unsuccessful payments

It is your responsibility to ensure sufficient cleared funds are available in your nominated account. We do not take any responsibility for fees or charges incurred on your account as a result of overdrawn funds or any other charges incurred as a result of Direct Debit arrangements.

If your financial institution declines our debit request we will write to you to let you know. We won’t attempt the same deduction again, but if two consecutive deductions are declined, we will cancel your ongoing arrangement.

Successful payments

You can check if your direct debit has gone through by logging into your online account or the mobile app to view your transactions. It’s your responsibility to check your account statement to make sure the amounts debited from your account are correct. We recommend you regularly check your transactions to make sure everything is okay.

Disputes

You should contact us on 1300 300 273 if you want to query, or you have a complaint regarding, the amount or timing of our drawings on your account. You may also direct any queries or complaints to your financial institution.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Our Privacy Policy will apply to your records and account details. Our Privacy Policy is available at australiansuper.com/privacy-policy or by calling 1300 300 273. We may need to give information about you to your financial institution if you claim that your account has been incorrectly or wrongly debited.

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