Make a complaint

We take your experience as seriously as we take your super savings. Let us know how we can make things better.

How to make a complaint

You can make a complaint by contacting us in one of the following ways:

What happens next

We'll investigate your complaint and attend to it as soon as possible. It's required by law that we get back to you within 90 days of hearing your complaint, but you'll usually hear from us a lot sooner.

You're welcome to contact your assigned Complaint Officer at any time to request an update on the progress of your complaint.

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