How to make a complaint
You can make a complaint by contacting us in one of the following ways:
What happens next
We'll investigate your complaint and attend to it as soon as possible. It's required by law that we get back to you within 90 days of hearing your complaint, but you'll usually hear from us a lot sooner.
You're welcome to contact your assigned Complaint Officer at any time to request an update on the progress of your complaint.