COVID-19 themed phishing emails and SMS
There are currently COVID-19 (Coronavirus) themed phishing emails and SMSs in circulation. These scams involve requests for personal information or offers to help you access your super early for a fee. They may appear to be from trustworthy organisations like your super fund, bank, Financial Adviser or a government organisation. They could even appear to be from your employer or someone you know.
Avoid becoming a target
Detecting phishing attacks isn’t always easy, but by following the steps below, you can help protect yourself from these scams.
- If in doubt, throw it out: read the message carefully, look for anything that isn’t quite right. If it looks suspicious, don’t click on links or attachments, close the message and delete it. AustralianSuper authorised emails include ‘australiansuper.com’ in the link address. You can check this by hovering your mouse over the link. You can also search the web for information like the sender’s address or subject line to see if it’s been reported as suspicious.
- Keep your personal details private: avoid sharing your personal information with unsolicited callers or through emails or SMSs. AustralianSuper will never ask for your personal details or link you to a login page in an email.
- Don’t let anyone access your computer: never provide access to your computer to someone you don’t know.
- Check in with us: if you’re unsure about an email or text message you’ve received from us, you can contact us via email or phone, or message us through the AustralianSuper mobile app and we’ll look into it further for you.
- Check your online account regularly: It’s a good idea to check your AustralianSuper online account and myGov account regularly, to make sure there are no unexpected or suspicious transactions. It’s also important to check your contact details on your account to make sure they’re correct and up to date.
If you think your account is at risk because of a scam
If you think your AustralianSuper account may have been compromised due to a phishing scam, keep calm and follow these steps:
- Contact us immediately to let us know what’s happened. The quickest way to report a scam to us is through the messenger function in the AustralianSuper mobile app. If you don’t have the mobile app or can’t download it, you can contact us on 1300 300 273.
- Report the matter to your local police. You could also report your issue to the Australian Cyber Security Centre (ACSC).
- If you have provided remote access to your computer or financial information to a scammer, contact IDCARE on 1300 432 273.
Find out more
Stay informed about current threats and scams by signing up to the Stay Smart Online Alert Service or visiting the Scamwatch website.
Looking for information about the early release of super?
To find out more visit treasury.gov.au/coronavirus/households