Is the app secure?
We take your privacy and security very seriously and have implemented two factor authentication to protect your account information.
Your personal information is not stored on the app. The AustralianSuper app is session based and once you exit the app, your information is no longer available on your device.
How to download
AustralianSuper supports the following operating systems
- iOS 13-16
- Android Lollipop and up
It’s easy to download the AustralianSuper mobile app.
Select your device.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc.
Register for access
If you have recently joined AustralianSuper, we will send you an email on how to set up and register online access to your account. You’ll be able to create a secure username and password.
Alternatively if you are not a new member you can register for online access at australiansuper.com/register
To log into the app, use your AustralianSuper account login details.
This is your secure username and password that you use to access your account with AustralianSuper.
If you haven’t set up your username and password yet, simply select ‘register' on the app or go to australiansuper.com/register
Setting up a 4-digit PIN
It’s easy and secure. When you download the app and log in for the first time using your username and password, you’ll be prompted to create a 4 digit PIN.
If you need to change your pin in the mobile app go to More > Settings > PIN and change it there.
Set up Touch or Face ID
When you download the app and log in for the first time with your username and password, you’ll be prompted to create a 4 digit PIN, once that has been created you will be able to set up Face ID (iOS) or Fingerprint (Android).
This feature is only available if you have a supporting device.
If you would like a secure and simple way to access the app without using your username and password go to More > Settings > Face or Fingerprint.
Select ‘Forgot password’ on the login screen of the app.
Enter your username/email you use for AustralianSuper and follow the steps to create a new password.
Find your member number when you log in to the app next to your balance on your home screen.
Update the app
So you can take advantage of the latest updates, new features and security improvements, it is important that you update to the latest version of the app.
To update, go to the App Store or Google Play, depending on your device, and select the latest version.
No money in your account?
Wondering where your money is?
Funds in my account
It can take around three days for funds you have rolled over to appear in your account and up to three months for employer contributions.
If you are a Choice Income member and have transferred funds from another super account, they will take 3 to 5 business days to show up in your account.
The good news is, once a contribution or funds arrive in your account you can start using the app to manage your super. So, watch out for it by checking in on the app from time to time. In the meantime, you could check in with your payroll department to see when your first super contribution is due to be made from your employer.
Account details for employer
To send your account details to your employer, simply tap on the card for Tell your employer. Enter your employer’s email address and tap on Send, then an email will be sent to your employer with your super details.
You can also download your member card with your Member ID details, by simply tapping on Tell your employer and download the card.
Your employer is not liable for the performance of the super fund you or they nominate. You should not seek financial advice from your employer unless they are licensed to provide it.
Your employer is only required to accept one choice of fund from you in a 12-month period, however they may accept more. Your employer has two months after you return this form to them to action your request. Any money you have in existing funds will remain there unless you arrange to transfer it (roll it over) to another fund – check the impact of any exit fees you will incur or benefits you may lose before leaving the fund (your employer cannot do this for you).
If you quote your TFN to your employer for super purposes, they must provide it to the super fund.
What’s in the app?
A range of services that make checking your super on-the-go even easier.