Forms & fact sheets

Everything you need to know, plus all the things you need to fill in.

Important notice

We are currently experiencing some postal delays as a result of stage four lockdown measures announced by the Victorian Government. If you've sent us a form or an enquiry via Australia Post, it may take us a little longer than usual to get back to you.

We are prioritising the following requests for you:

  • pension payments 
  • new or existing insurance claims
  • withdrawal requests (including compassionate grounds or financial hardship)
  • switching to AustralianSuper
  • updating your account details.

The quickest way to get in touch with us is through our website at where you can:

  • make an enquiry
  • upload and send us a scanned copy of a completed and signed form, or
  • make a complaint.

Or, you can contact us using the AustralianSuper mobile app messenger function or send us a live message.

Most popular

Retirement planning guide PDF, 3.0MB

Payment calendar: income payments PDF, 69KB

Investment choice form (retirement account) PDF, 101KB

Are you eligible for the Age Pension PDF, 130KB

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