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Is the app secure?
We take your privacy and security very seriously and have implemented two factor authentication to protect your account information.
Your personal information is not stored on the app. The AustralianSuper app is session based and once you exit the app, your information is no longer available on your device.
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How to download
AustralianSuper supports the following operating systems
- iOS 13-16
- Android Lollipop and up
It’s easy to download the AustralianSuper mobile app.
Select your device.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google Inc. -
Register for access
If you have recently joined AustralianSuper, we will send you an email on how to set up and register online access to your account. You’ll be able to create a secure username and password.
Alternatively if you are not a new member you can register for online access at australiansuper.com/register
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Log in
To log into the app, use your AustralianSuper account login details.
This is your secure username and password that you use to access your account with AustralianSuper.
If you haven’t set up your username and password yet, simply select ‘register” on the app or go to australiansuper.com/register
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Setting up a 4-digit PIN
It’s easy and secure. When you download the app and log in for the first time using your username and password, you’ll be prompted to create a 4 digit PIN.
If you need to change your pin in the mobile app go to More > Settings > PIN and change it there.
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Set up Touch or Face ID
When you download the app and log in for the first time with your username and password, you’ll be prompted to create a 4 digit PIN, once that has been created you will be able to set up Face ID (iOS) or Fingerprint (Android).
This feature is only available if you have a supporting device.
If you would like a secure and simple way to access the app without using your username and password go to More > Settings > Face or Fingerprint.
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Forgotten password
Select ‘Forgot password’ on the login screen of the app.
Enter your username/email you use for AustralianSuper and follow the steps to create a new password.
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Member number
Find your member number when you log in to the app next to your balance on your home screen.
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Update the app
So you can take advantage of the latest updates, new features and security improvements, it is important that you update to the latest version of the app.
To update, go to the App Store or Google Play, depending on your device, and select the latest version.
No money in your account?
Wondering where your money is?
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Funds in my account
It can take around three days for funds you have rolled over to appear in your account and up to three months for employer contributions.
If you are a Choice Income member and have transferred funds from another super account, they will take 3 to 5 business days to show up in your account.
The good news is, once a contribution or funds arrive in your account you can start using the app to manage your super. So, watch out for it by checking in on the app from time to time. In the meantime, you could check in with your payroll department to see when your first super contribution is due to be made from your employer.
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Account details for employer
To send your account details to your employer, simply tap on the card for Tell your employer. Enter your employer’s email address and tap on Send, then an email will be sent to your employer with your super details.
You can also download your member card with your Member ID details, by simply tapping on Tell your employer and download the card.
What’s in the app?
A range of services that make checking your super on-the-go even easier.
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Update details
Simply log into the app, navigate to More > My details to update your details.
For security purposes, you will not be able to update your mobile number on the app, to update your mobile number please call us on 1300 300 273.
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Insurance
To change or cancel your insurance cover anytime simply navigate to the insurance card on the home screen and select Change my insurance and you’ll be redirected from the app to our insurer TAL’s website where you can make changes to your cover*.
* Before you change your cover, you should read our Insurance in your super guide for your division. It contains terms and conditions about insurance, including costs, your eligibility for cover, how much you can apply for, when cover starts and stops, and limitations or exclusions.
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Statements
View your statements by choosing your account then ‘Transactions’ and selecting the statement icon at the top.
Statements are usually available from late September each year.
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Investments
To change the way your super is invested, all you need to do is navigate to Investments > Edit Investment.
Before you make a change, you will need to consider how this change may impact your super balance. Learn more about how to choose the right investment for you.
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Member Direct
Member Direct is an investment option that offers eligible members greater control and choice in the investment of their super or retirement income, enabling them to invest in shares, Exchange Traded Funds, Listed Investment Companies, term deposits and cash.
To be eligible to invest in the Member Direct investment option you must be a current AustralianSuper member, have an online account with AustralianSuper, and have a minimum account balance in either super (of $10,000) or Choice Income (of $50,000).
Learn more about Member DirectIf you are eligible for Member Direct, you can access it in the app by navigating to Investments > Discover Member Direct or on the home screen of each account.
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Estimated account balance
The estimated account balance is a calculation of the balance of your account at today's date, and includes:
- All contributions that we’ve received and allocated.
- Fees, charges and taxes that have been deducted from your account.
- Estimated returns, which are calculated by applying the daily crediting rates to the balance of your account since the time investment returns were last applied.
- Estimated value of the Member Direct option, which is calculated by multiplying the number of shares held by the share price at the date the current estimate is being performed.
Some transactions may not be reflected. For example, if you’ve made a contribution recently, we may not have received and allocated it to your account yet. Deductions for taxes, and fees and costs may not be up-to-date. Transactions and values are estimates and will be confirmed in your annual member statement or an exit statement if you close your account.
View the latest crediting rates. These rates are updated daily.
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Estimated returns
Estimated returns are the investment returns on your account and are based on your opening balance plus contributions received, payments made and fees, charges and taxes that have been deducted from your account.
Deductions for taxes, and fees and costs such as insurance and administration fees may not be up-to-date. Returns have been calculated at today's date based on the daily crediting rates since returns were last applied, up to the latest applied daily crediting rates. An interim crediting rate of zero (0%) has been used for the days since the last applied daily crediting rates and today's date.
Estimated returns may vary up or down in line with investment market fluctuations and does not include any Member Direct returns.
Returns are calculated and applied to your account as follows:
- at 30 June each year
- when you switch between investment options or invest in the Member Direct option
- when you withdraw or transfer out of the fund
- when you transfer funds between AustralianSuper super (accumulation), TTR Income and Choice Income accounts
Please read more about AustralianSuper's crediting rate policy, investment switching and how we calculate returns.
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Notifications
You will only be notified when an employer contribution is received in your account. In most cases, it will take a couple of business days for transactions to be processed and arrive in your account.
You can change your notifications by navigating to More> Manage Preferences > Notifications and select Off.
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Consolidate super
If you know you have super with another fund you can consolidate your super by:
- completing the Combine your super form available through the app
- or downloading and completing the Combine your super form (PDF) and emailing it back to us.
- Logging into your AustralianSuper account online
You’ll need to have your other funds details handy.
Other ways to consolidate your super
If you don’t know your other fund’s details or think you have lost super with the ATO you can search for your super through your account.
You’ll need to have two forms of ID ready and have provided us with your TFN*
* You can check if you’ve supplied us with your TFN in your online account.
Log in to your account and click on My details. -
Withdrawals
You can’t request a withdrawal using the mobile app. If you’re retiring and eligible to withdraw super you can:
- request a part or full withdrawal by logging into your AustralianSuper account online and selecting ‘withdrawal.’
- set up a regular income by transferring a balance of $50,000 or more to an account based pension like our Choice Income account. Learn more about Choice Income’s tax savings. Many members do a combination of both.
If you’re not ready to retire but old enough to access super you may be able access a regular income with a transition to retirement account based pension. Learn about how a transition to retirement strategy works.#
# Transition to Retirement (TTR) can be complex and isn’t suited to everyone. It’s a good idea to get financial advice before deciding if a TTR Income account is right for you.
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Multiple accounts
If your account is set up correctly, you’ll be able to view all your super and Choice Income accounts on the app when you log in. If you can’t see your accounts, please call us on 1300 300 273