With the full impact of COVID-19 still largely unknown, AustralianSuper is adopting flexible work practices to deliver services to members where they are needed most.
Financial advice related to early access
We’re currently offering a limited personal advice
service for members who are considering accessing their super under the
Government’s temporary COVID-19 early release measure. This service
is available to AustralianSuper members at no extra cost and is provided by
qualified financial planners over the phone or via video conferencing*.
to the ATO for COVID-19 early access to super end on 31 December 2020 at 11.59pm AEDT (Melbourne time). Applications cannot be
backdated or accepted after 31 December 2020. From
1 January 2021, you can no longer apply for early access to super via this
individuals have difficulty applying online via myGov from 29 to 31 December
2020, they can call ATO on 1300 662 211 on these dates from 10am to 6pm AEDT
(Melbourne time). Confirmation notifications from the ATO and payments may be
delayed due to the public holidays.
other ways to access super early.
Contact us to obtain personal advice related to early access
Other financial advice is still available
Personal advice related to other matters is still available over the phone or via video conferencing. We are currently unable to offer face-to-face advice.
Learn more about AustralianSuper advice services
Financial relief resources
If you’ve been affected by job loss, a decrease in wages or business downturn the Government’s financial relief measures may help. Here’s an overview of some relief measures in place to help affected individuals, businesses and the broader community.
Learn more about COVID-19 financial relief resources for individuals
Learn more about COVID-19 financial relief resources for Aboriginal and Torres Strait Islander peoples
Learn more about government assistance for businesses
Education webinars are now available online
Although we’ve suspended face-to-face seminars until further notice, members can still learn about managing super and planning for retirement through online webinars. If you can’t make a webinar, we have a range of topics recorded so you can watch when it suits you.
View webinar topics and book in a session here
Online calculators and other resources
Our Super Projection Calculator now includes a COVID-19 early release option that allows you to see the impact of accessing your super early on your balance when you retire.
Access the Super Projection Calculator here
COVID-19 information in 24 languages
The MyAusCovid19 App has been developed to help people get the health and support information they need, in the language they prefer.
Apple App store
Google Play store
* The personal advice is provided by Industry Fund Services (ABN 54 007 016 195, ASFL 232514) and not by AustralianSuper Pty Ltd. The personal advice provided is the responsibility of Industry Fund Services and their representatives.